Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SERA PIGNATELLI

Langley,BC

Summary

I'm an organized and dependable candidate successful at managing multiple priorities with a positive attitude; willingness to take on added responsibilities and to meet team goals. My target is to seek and maintain a full-time position that offers professional challenges, new procedures and company growth. I'm a reliable employee seeking a Medical Aesthetics position, offering excellent communication and hard work.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Aesthetics Manager

Spa Tru Clinics
09.2021 - Current
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Used critical thinking to break down problems, evaluate solutions and make decisions regarding client complaints or concerns.
  • Conducted interviews, to hire appropriate candidates for esthetic positions. As well as training all new esthetics staff.
  • Improved operations by implementing changes where opportunities arose, to create a better client and staff experience in the clinic.
  • Implemented incentives and goals with the staff to increase treatment and product sales.

Medical Aesthetician

Spa Tru Clinics
03.2021 - Current


  • Educate patients on treatment options while also creating customized treatment plans and skin care routines.
  • Carried out product inventory checks, charting, and supplies orders.
  • Performed consultations for patients before scheduling treatments, allowing for better understanding of client needs, expectations and candidacy.
  • Designed post-treatment and at-home care product use instructions.
  • Administered treatments such as Laser Hair Removal, RF Microneedling, IPL, Fractional skin resurfacing, Vein Removal, CoolSculpting and more.
  • Provided a friendly, warm and exceptional customer experience.

Sales Advisor/Department Manager

Hennes & Mauritz, H&M
04.2015 - 12.2019
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Worked actively with the management team to create daily and weekly sales plans based on weekly sales trends.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
  • Approved regular payroll submissions for employees.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.

Crew worker/ Swing manager

McDonald's Restaurant
04.2012 - 05.2015


  • Cooked, prepared and bagged food for customers.
  • Took orders, calculated totals, processed payments and issued receipts.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Endorsed products by making recommendations and promoting specials, increasing daily sales.

Education

Medical Spa Therapy Program - Medical Aesthetics

Kosmetae Academy
Abbotsford
03.2021

High School Diploma -

W.J. Mouat Secondary
Abbotsford, BC
06.2014

Skills

  • Provides excellent team support
  • Works well in a group setting or alone
  • Motivated and hard working
  • Provides top tier customer experiences
  • Professional and punctual
  • Ability to multitask and problem solve
  • Works well under pressure and in fast paced environments
  • Warm and friendly with a positive attitude

Certification

  • Candela Gentle Max Pro Certification
  • Clarion M22 Certification
  • Profound RF Microneedling Certification
  • CoolSculpting Certification


Timeline

Aesthetics Manager

Spa Tru Clinics
09.2021 - Current

Medical Aesthetician

Spa Tru Clinics
03.2021 - Current

Sales Advisor/Department Manager

Hennes & Mauritz, H&M
04.2015 - 12.2019

Crew worker/ Swing manager

McDonald's Restaurant
04.2012 - 05.2015

Medical Spa Therapy Program - Medical Aesthetics

Kosmetae Academy

High School Diploma -

W.J. Mouat Secondary

Similar Profiles

CREATE PROFILE
SERA PIGNATELLI