Sera Larouche
London,ON
Summary
Dynamic and results-driven professional with experience at Chick--A, excelling in customer service and team collaboration. Proven ability to multitask and resolve conflicts effectively while maintaining a positive atmosphere. Skilled in Microsoft Word and fostering teamwork, I am dedicated to enhancing customer experiences and motivating others to achieve their best.
Overview
4
4
years of professional experience
Work History
Front of House Employee
Chick-Fil-A
London, ON
09.2025 - 11.2025
- Engaged with customers to ensure a welcoming atmosphere and positive dining experience.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Maintained knowledge of menu items and daily specials to assist customers effectively.
- Promoted promotional items and upselling techniques to enhance customer experience.
- Coordinated with team members to ensure smooth service during peak hours.
- Assisted in the setup and breakdown of dining area for special events and parties.
- Processed payments using cash registers or IPOS systems accurately and efficiently.
- Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
Basketball Referee
St. Thomas More Catholic School
London, Ontario
11.2024 - 04.2025
- I'm good at making quick, confident decisions in real time, often with players, coaches, and fans reacting strongly.
- Managing disagreements between players and coaches improved my ability to stay calm and assertive in
- High-pressure situations. As the referee, I controlled the game and enforced the rules, which built confidence in leading others
- Tracking multiple things at once—player movements, rule infractions, and game flow—developing strong observational skills.
- Ensured adherence to basketball rules and regulations during games.
- Reacted to complex game situations quickly and effectively.
- Maintained a professional attitude at all times while officiating games.
- Verified credentials of participants in sporting events, determining starting orders and handicap numbers
Youth Basketball Assistant Coach
Northridge Public School
London, Ontario
01.2022 - 01.2023
- Identified opportunities for skill progression through personalized instruction or group drills.
- Demonstrated basketball fundamentals such as footwork, ball handling, shooting form and defensive positioning.
- Encouraged an atmosphere of teamwork among players while promoting a competitive spirit within the team.
- Motivated players by setting achievable goals that challenged them without overwhelming them.
Education
High School Diploma -
Mother Teresa Secondary School
London, ON06-2027
Skills
- Computer literate: Microsoft Word, Google Docs, Canva, etc
- Strong work ethic
- Confident speaker, fluent in English, and basic French
- Good at multitasking
- Friendly, positive attitude
- Team building
- Conflict resolution
- Customer service
- Active listening
- Good with kids
Education and Training
Food Handling Certificate
Working Place Safety/Harassment Certificate
References
References available upon request.
Timeline
Front of House Employee
Chick-Fil-A
09.2025 - 11.2025
Basketball Referee
St. Thomas More Catholic School
11.2024 - 04.2025
Youth Basketball Assistant Coach
Northridge Public School
01.2022 - 01.2023
High School Diploma -
Mother Teresa Secondary School