Ser Thao
Lead Senior Technician
Fremont,CA
Summary
Technical professional with extensive background in leading technical teams and managing complex projects. Known for delivering high-quality results and fostering collaboration in dynamic environments. Highly adaptable, with a reputation for reliability and meeting evolving project needs. Proficient in troubleshooting, system optimization, and team mentorship.
Overview
9
9
years of professional experience
Work History
Senior Lead Technician
Nuro
Mountain View, CA
12.2025 - Current
- Supervised team in troubleshooting and repairing robotic systems, ensuring optimal performance and minimal downtime.
- Developed and implemented maintenance protocols to enhance equipment reliability and operational efficiency.
- Mentored junior technicians on advanced diagnostic techniques and repair methodologies, fostering skill development resulting in 90% utilization of uptime for vehicle platform.
- Collaborated cross-functionally to streamline processes, resulting in improved workflow and resource allocation.
- Championed process standardization efforts across the organization, resulting in more streamlined workflows and increased overall effectiveness of the technician team.
- Decrease downtime by 20% in multiple GEO's by developing relationship with local vendors in providing OEM services for vehicle platform.
Senior Fleet Technician
Nuro
Mountain View, CA
01.2023 - 09.2025
- Lead, manage, maintain Nuro’s vehicle fleets through world class maintenance and cost-effective support strategies.
- Reduce fleet startup time by 20% by implementing REVVO project that addresses maintenance checks.
- Collaborate cross functional with various departments in developing, designing, retrofit vehicle platforms.
- Develop training programs with Engineer addressing quality, troubleshooting, and RCA.
- Conducted routine inspections and preventative maintenance on fleet vehicles to ensure operational readiness.
- Diagnosed and repaired mechanical issues using advanced diagnostic tools and software systems.
- Create tools in troubleshooting software and hardware related issues pertaining to various sensors.
- Launch Japan operations for Fleet department by establishing relationships with local vendors in sourcing parts.
Fleet Technician
Nuro
Mountain View, CA
02.2022 - 01.2023
- Diagnosed and repaired electrical and mechanical issues in fleet vehicles.
- Conducted routine maintenance checks to ensure optimal vehicle performance.
- Collaborated with team members to streamline workflow processes and improve efficiency by 20%.
- Mentored junior technicians, fostering skill development and knowledge sharing.
- Implemented safety protocols, reducing workplace incidents and enhancing compliance.
Structured Testing Specialist
Waymo
Atwater, California
11.2019 - 02.2022
- Performed extensive compatibility testing across various browsers and platforms for optimal user experience.
- Increased testing accuracy by developing detailed test cases and scripts.
- Continuously refined test strategies based on evolving project needs, ensuring alignment with business objectives at all times.
- Cross validate testing software to ensure proper roll out across fleet.
- Improved testing efficiency by streamlining processes and implementing best practices.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Support multiple high level demos onsite and offsite.
Software Testing Specialist
Waymo
Atwater, California
11.2017 - 11.2019
- Test complex hardware/software systems that push the frontier in hardware design, software design, and system integration.
- Developed vehicle system monitoring and analysis scripts to enhance design verification testing.
- Conduct hands-on test preparation and execution, as well as write complete test plans, procedures, and reports for engineering team.
- Collaborated with cross-functional teams to identify and resolve potential software defects early in development cycle, improving overall software quality.
- Support and develop V&V testing pertaining to various vehicle platforms.
Education
Associates - Computer Science
Merced College
Merced, CA 05.2001 -
Bachelors of Science - Business Administration
California State University, Stanislaus
Turlock, CA05-2014
Skills
Jira, Looker, Grafana, Looker, Promethesus
Java, Linux, Bash scripting
Network troubleshooting,
Soldering
Timeline
Senior Lead Technician
Nuro
12.2025 - Current
Senior Fleet Technician
Nuro
01.2023 - 09.2025
Fleet Technician
Nuro
02.2022 - 01.2023
Structured Testing Specialist
Waymo
11.2019 - 02.2022
Software Testing Specialist
Waymo
11.2017 - 11.2019
Associates - Computer Science
Merced College
05.2001 -
Bachelors of Science - Business Administration
California State University, Stanislaus