Sequoyah Aragon
Bakersfield
Summary
Dynamic banking professional with extensive experience at JPMorgan Chase, excelling in cash handling and customer relationship development. Recognized for meticulous attention to detail and professionalism, consistently achieving high customer satisfaction. Proven ability to streamline processes and train teams, enhancing service delivery and operational efficiency in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Bank Teller
JPMorgan Chase
05.2016 - 11.2025
- Processed customer transactions efficiently and accurately at cash register.
- Assisted customers with account inquiries and provided product information.
- Maintained knowledge of bank policies to ensure compliance during transactions.
- Handled cash deposits, withdrawals, and check cashing with attention to detail.
- Utilized banking software to manage customer accounts effectively.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Cashier Team Lead
Orchard Supply Hardware LLC
05.2014 - 05.2016
- Supervised daily cash operations and ensured compliance with company policies.
- Trained and mentored team members on customer service best practices.
- Streamlined checkout processes to enhance transaction speed and accuracy.
- Resolved customer inquiries and issues to maintain high satisfaction levels.
- Managed cash drawer reconciliation, minimizing discrepancies through meticulous oversight.
- Communicated with customers and team members to solve problems.
- Assisted customers by answering questions and fulfilling requests.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Coordinated schedules and delegated tasks to optimize team performance during peak hours.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Developed strong relationships with repeat customers through friendly service interactions.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
Education
Associates - History
Bakersfield College
Bakersfield, CA06-2014
High School Diploma -
Foothill High School
Bakersfield, CA06-2010
Skills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Customer relationship development
- Cash counting
Languages
English
Native or Bilingual
Timeline
Bank Teller
JPMorgan Chase
05.2016 - 11.2025
Cashier Team Lead
Orchard Supply Hardware LLC
05.2014 - 05.2016
Associates - History
Bakersfield College
High School Diploma -
Foothill High School