Sequoia Frank
Moreno Valley,CA
Summary
Dynamic Office Manager with 5 years of experience in supporting day-to-day operational functions to provide a smooth-running business. Highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen. Crucial assistance to office staff and customers with eagerness and attentiveness.
Overview
9
9
years of professional experience
Work History
Office Manager
Perris Indoor Skydiving
09.2019 - Current
- Efficiently maintained and organized extensive filing systems, ensuring easy retrieval and accessibility of documents.
- Monitored and managed over 100 incoming and outgoing mail, as well as phone calls, demonstrating strong communication skills.
- Utilized computer networks, QuickBooks Pro and QuickBooks Point of Sale everyday for various tasks, showcasing proficiency in financial software.
- Effectively managed online orders, providing seamless service to customers.
- Responded to inquires regarding packages and services, delivering accurate and helpful information to clients.
- Handled financial documentation, including expense reports, invoices, and billing for military contracts and accelerated free fall training in the wind tunnel.
- Ensured filing systems were consistently up to date, contributing to the overall efficiency of the office.
- Scheduled meetings, appointments, and bookings, demonstrating strong organizational and time management skills.
- Collaborated directly with the owner of the company, HR department, and accountant fostering effective communication and team work.
- Completed biweekly schedules for employees, demonstrating a commitment to task completion and timely execution
- Proactively solved problems to ensure customer satisfaction, showcasing strong analytical and critical thinking skills
- Managed office supplies inventory by regularly checking stock and ordering new supplies as needed, ensuring a well-equipped work environment
- Conducted orientation and training for new office staff, contributing to the smooth onboarding process
- Conducted paper sorting and filing of various documents, bills, and receipts maintaining a systematic and organized workspace.
Assistant Manager
Things Remembered
01.2018 - 06.2019
- Collaborated with the store manager to achieve sales and financial targets, contributing to the overall success of the store.
- Assisted in the interviewing, hiring, and training of staff ensuring a well-qualified and efficient team.
- Supervised employees involved in sales, production, inventory management, and reconciling cash and sales receipts
- Planned and prepared work schedules, efficiently managing payroll hours for optimal staffing levels
- Coordinated sales promotions and organized merchandise displays to enhance product visibility and customer engagement
- Accountable for opening registers, balancing daily cash, and creating nightly bank deposits to maintain financial accuracy.
Customer Service Representative
Things Remembered
01.2015 - 01.2018
- Applied effective selling techniques to enhance sales, consistently meeting or exceeding performance targets
- Ensured high quality customer service experience by making personalized product recommendations aligned with customer expectation
- Articulated extensive product knowledge and provided expert advice to customers enhancing their shopping experience
- Played a key role in store operations, including stocking, inventory management, processing incoming and outgoing merchandise shipments, housekeeping, and display sets
- Held responsible for opening and closing the store, including locking and unlocking doors, contributing to a secure and efficient store environment.
Education
Associate of Science - Medical Assisting
Platt College - Riverside
Riverside, CA11.2015
Skills
- Budgetary Planning
- CRM and office management software
- Microsoft Office
- Customer relations
- Invoicing and billing
- Training and coaching
- Expense reporting
- Scheduling and calendar management
- Data entry
- Accounts payable and receivable
Timeline
Office Manager
Perris Indoor Skydiving
09.2019 - Current
Assistant Manager
Things Remembered
01.2018 - 06.2019
Customer Service Representative
Things Remembered
01.2015 - 01.2018
Associate of Science - Medical Assisting
Platt College - Riverside
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