Sequerra Batino
St. John's,NL
Summary
Accomplished in elevating customer experiences and boosting sales, exceling in client relationship building and sales proficiency. At Johnson Insurance, this candidate consistently exceeded sales targets through personalized and strategic consultations by listening to the clients needs, tailoring a solution that best suites their situation. The adaptability and goal-oriented approach consistently allows the handling of multiple projects and clients simultaneously, showcasing dedication to achieving and surpassing business objectives.
Overview
5
5
years of professional experience
Work History
Bridal Sales Consultant
The Ivory Suite
02.2024 - Current
- Resolved customer issues promptly and professionally, preserving client relationships while upholding company policies.
- Enhanced overall client experience by offering personalized recommendations for coordinating accessories and bridesmaid dresses, ensuring a cohesive bridal party look.
- Acted as a liaison between brides-to-be and store management regarding gown selection inquiries or concerns resulting in smoother communication channels throughout the entire process.
- Increased bridal sales by providing personalized consultations and styling advice to brides-to-be.
- Contributed to a positive store atmosphere by maintaining an organized and visually appealing sales floor.
- Coordinated trunk shows and special events to showcase new collections and generate interest from potential clients.
- Increased store visibility through effective social media promotion and participation in local bridal events, attracting new clientele and boosting sales.
- Assisted in achieving monthly sales targets through effective upselling techniques and product knowledge.
- Stayed current on the latest bridal trends through industry research and attendance at trade shows, ensuring a knowledgeable consultation experience for clients.
- Managed customer appointments efficiently, ensuring that each bride received ample time and attention during fittings.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Office Manager
Other Ocean Interactive
12.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Sales and Service Specialist
Johnson Insurance
10.2019 - 12.2022
- Created customized solutions for clients' unique needs, ensuring a tailored approach that resulted in higher conversion rates.
- Conducted comprehensive market research, enabling more targeted sales efforts for improved outcomes.
- Worked closely with clients throughout the entire sales cycle, providing ongoing support, addressing concerns, and ensuring overall satisfaction with their experience.
- Increased sales revenue by consistently meeting and exceeding sales targets through effective product presentation and client relationship management.
- Provided expert product knowledge, demonstrating the value proposition of offered services or products to prospective clients.
- Delivered exceptional customer service, resulting in increased repeat business and client referrals.
- Collaborated with cross-functional teams to drive cohesive sales approach and optimize overall performance.
- Led training sessions for new hires on proper sales techniques, product knowledge, and company procedures; resulting in accelerated team productivity levels upon joining the workforce.
- Streamlined internal processes for better efficiency in client follow-ups, leading to increased customer satisfaction rates.
- Developed strong rapport with customers, fostering loyalty and trust for sustained business growth.
- Utilized persuasive communication skills to successfully negotiate deals and close contracts.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Managed 25+ incoming calls per day from Customers.
Education
Bachelor of Arts - Communication Studies
Memorial University of Newfoundland
St John’s, NL04.2019
Skills
- Goal-Oriented
- Client Relationship Building
- Sales proficiency
- Customer Service
- Multitasking
- Excellent Communication
- Adaptability and Flexibility
- Engaging with Diverse Customers
- Meeting Sales Goals
- Performance Tracking
- Process Improvements
- Business Development
Languages
English
Native or Bilingual
Timeline
Bridal Sales Consultant
The Ivory Suite
02.2024 - Current
Office Manager
Other Ocean Interactive
12.2022 - Current
Sales and Service Specialist
Johnson Insurance
10.2019 - 12.2022
Bachelor of Arts - Communication Studies
Memorial University of Newfoundland