Sequela Carpenter
Barstow
Summary
Experienced Managerial Candidate with a proven track record within the Choice Brand, excelling in operations management, guest relations, and team leadership. Expert in fostering team collaboration and driving revenue growth through strategic initiatives and effective resource management. Adept at implementing cost-saving measures while enhancing service quality, resulting in employee satisfaction, client loyalty, and brand recognition.
Overview
11
11
years of professional experience
Work History
General Manager
Barstow Lodging LLC
05.2024 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Delivered effective On-Site and Virtual consultations (using phone, email, text, and online meeting platforms)..
- Participated in franchise association activities and corporate initiatives as directed by leadership.
General Manager
Denco Family
04.2020 - 05.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Analyzed performance data using tools like STR, GIS/Medallia, Salesforce, Rate Center, Cvent, Zoom, Profitability Benchmarking, Okta/MFA, Koddi, Business Intelligence, and Choice Max to improve performance at portfolio hotels.
- Partnered with cross-functional teams to drive key programs and initiatives, embedding Choice’s cultural values and performance principles into all interactions with franchisees, peers, and stakeholders.
- Facilitated sales growth for Choice franchisees by utilizing Lanyon/Cvent and Hotel Planner to create business cases, RFPs, and final contracts.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Stayed up-to-date on Choice programs, franchise requirements, market trends, and industry conditions to support franchisees.
Assistant Manager
Denco Family
11.2017 - 04.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Guest Service Representative
Denco Family
06.2016 - 11.2017
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by promoting Choice core values and culture.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Resolved and managed guest issues promptly, resulting in positive feedback and return visits.
Front Desk Agent
Denco Family
03.2014 - 06.2016
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Increased customer loyalty with exceptional communication skills and personalized service.
Education
High School Diploma -
Barstow High School
Barstow, CA06-1992
Skills
- Leadership and Team Building
- Operations Management
- Revenue Management
- Problem-Solving
- Guest Relations
- Effective Communication
Honors & Awards
Choice Hotels Gold Award
Comfort Suites Barstow Near I-15
April 2024
Choice Hotels Gold Award
Comfort Suites Barstow Near I-15
April 2023
Choice Hotels Gold Award
Comfort Suites Barstow Near I-15
April 2022
Choice Hotels Gold Award
Comfort Suites Barstow Near I-15
April 2021
Choice Hotels Gold Award
Comfort Suites Barstow Near I-15
April 2020
Choice Hotels Platinum Award
Comfort Suites Barstow Near I-15
April 2017
Choice Hotel of the Year
(Comfort Suites Brand)
#1 Comfort Suites Choice Brand
Comfort Suites Barstow Near I-15
April 2016
Choice Hotels Platinum Award
Comfort Suites Barstow Near I-15
April 2015
Choice Hotels Platinum Award
Comfort Suites Barstow Near I-15
April 2014
Timeline
General Manager
Barstow Lodging LLC
05.2024 - Current
General Manager
Denco Family
04.2020 - 05.2024
Assistant Manager
Denco Family
11.2017 - 04.2020
Guest Service Representative
Denco Family
06.2016 - 11.2017
Front Desk Agent
Denco Family
03.2014 - 06.2016
High School Diploma -
Barstow High School
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