Sepideh Sadat Izy

• Monitored inventory levels of supplies and restocked when necessary
• Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors
• Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos
• Supervised and coordinated activities of workers engaged in receiving, storing, testing, and shipping merchandise or materials
• Managed barista staff, ensuring proper training and scheduling
• Maintained records of items shipped, received, or transferred to another location
• Created and implemented operational procedures for the barista team to ensure customer satisfaction
• Resolved customer complaints regarding storage and delivery of goods
• Organized training sessions for new employees on best practices in order fulfillment processes

• Prepare and serve a variety of coffee and espresso-based beverages.

• Maintain cleanliness of workstations and equipment.

•Ensure consistent quality and presentation of drinks according to company standards. • Assist customers with menu selections and provide personalized service.

• Handle daily stock management, including checking inventory and restocking supplies.

•Uphold food safety and sanitation standards.

• Educate customers on various coffee blends and brewing techniques.

• Work in a fast-paced environment, balancing multiple tasks under pressure.

• Handle customer transactions efficiently and accurately using POS systems
• Provide prompt, courteous, and knowledgeable service to customers
• Maintain a clean and organized cashier station
• Process cash, credit, and debit payments, ensuring proper transaction documentation
• Balance cash drawers at the beginning and end of shifts
• Resolve customer inquiries and address any complaints professionally
• Assist in maintaining store appearance by restocking shelves and cleaning