Sepideh Shirazi
Barrie
Summary
Highly motivated professional with strong background in enhancing customer satisfaction and loyalty. Adept at resolving issues, managing high-stress situations, and implementing effective solutions. Strong focus on team collaboration and achieving results. Skilled in communication, problem-solving, and relationship-building, with keen understanding of customer needs.
Overview
7
7
years of professional experience
Work History
Customer Experience Representative
CIBC
12.2023 - Current
- Client Engagement; Always putting customer's first and providing advice to ensure they are fin
- Problem Solving; Listening, Empathizing and finding a Solution which results in customer satisfaction
- Digital Ambassador; educating customers and getting them comfortable with digital banking
- Highly motivating; open to new ideas and sharing how together as a team we can reach our goals and have a positive work environment
Restaurant Supervisor
Javan Kebob
06.2019 - 07.2023
- Organize and maintain inventory
- Ensure health and safety regulations are followed
- Ensure prompt and friendly customer service
- Maintain quality and service standards
- Negotiate arrangements with suppliers for food and restaurant supplies
- Hire, train and schedule employees
- Resolve customer complaints
- Manage social media accounts
- Balancing and closing of POS machine; ensuring we balance our books and minimize losses
Customer Experience Associate
TD Bank
05.2018 - 05.2020
- Greet customers with a warm welcome and smile
- Day to day banking; deposits, withdrawals, bill payments processed efficiently and accurately
- Provide legendary customer service
- Resolve customer concerns at first point of contact
- Provide solutions and advise customers with options to help them achieve their financial goals
- Open/close secure desk operator
- Assist customers with making appointments to see advisors
Skills
- Proficient in Farsi
- Excellent Computer Skills
- Excellent Problem Solving Skills
- Professional Leadership Skills
- Excellent Time Management
- Honesty and Integrity
- Determined and Passionate
- Energetic and Team Player
- Extremely Organized
- Self-Driven
- Analytical
Timeline
Customer Experience Representative
CIBC
12.2023 - Current
Restaurant Supervisor
Javan Kebob
06.2019 - 07.2023
Customer Experience Associate
TD Bank
05.2018 - 05.2020
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