Sepideh Salesari
Richmond Hill
Summary
Friendly and dependable Customer Service Representative with over 8 years of experience in retail, sales, and cash handling. Skilled in POS operations, inventory management, and providing exceptional service to diverse customers in fast-paced environments. Recognized for strong communication, problem-solving, and teamwork skills, with a proven ability to resolve issues efficiently and ensure customer satisfaction. Dedicated to creating positive customer experiences while supporting organizational goals through professionalism, adaptability, and a commitment to excellence.
Overview
11
11
years of professional experience
Work History
Service and Goods Sales Employee
Lavish Home Staging Company
10.2022 - Current
- Greet and assist customers with product inquiries, recommendations, and purchases, ensuring a welcoming and positive service experience.
- Process sales transactions, returns, and exchanges using POS systems quickly and accurately while maintaining cash-handling integrity.
- Maintain organized merchandise displays and accurate inventory levels to enhance product visibility and drive sales.
- Collaborate with team members and management to meet daily sales goals.
- Demonstrate strong communication, attention to detail, and reliability in providing efficient service.
- Build lasting customer relationships through active listening, problem-solving, and a commitment to exceeding expectations.
Customer Service Representative
Hudson’s Bay
07.2024 - 03.2025
- Greeted and assisted customers in a friendly, professional manner to ensure satisfaction.
- Handled returns, exchanges, and billing inquiries accurately and efficiently.
- Communicated customer feedback to relevant teams to support service improvements.
- Collaborated with team members to meet and exceed service goals.
- Identified and resolved product or service issues promptly.
- Escalated complex concerns to management and ensured timely follow-up.
Store Associate
Banoo Clothing Store
01.2015 - 05.2022
- Served up to 80 customers daily with personalized recommendations.
- Increased sales by 15% through product displays and upselling.
- Managed inventory and restocked shelves efficiently.
- Handled cash, debit, and credit transactions accurately.
Education
Bachelor of Science -
Islamic Azad University
Iran01-2001
Skills
- Cash handling
- Billing inquiries
- Returns processing
- Communication skills
- Problem-solving
- Decision making
- Adabtability
- Multitasking and prioritization
- Team collaboration
- Time management
Languages
English
Full Professional
Persian
Native or Bilingual
Timeline
Customer Service Representative
Hudson’s Bay
07.2024 - 03.2025
Service and Goods Sales Employee
Lavish Home Staging Company
10.2022 - Current
Store Associate
Banoo Clothing Store
01.2015 - 05.2022
Bachelor of Science -
Islamic Azad University