Sepideh Atayi
Vancouver,British Columbia
Summary
Experienced Sales Supervisor adept at leading sales teams to achieve targets. Skilled in handling complaints, inquiries, and concerns to ensure satisfaction. Demonstrates consistent accuracy in completing orders, surpassing expectations. Possesses exceptional leadership, organizational, and communication abilities. Seasoned in improving sales floor operations while delivering exceptional service. Enhances company brand through industry-leading loyalty. Collaborates effectively with staff, customers, and management to resolve complex issues impacting business direction and satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Supervisor
Zarrin Group
12.2022 - 06.2024
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Checked store merchandise regularly for proper display and replenishment.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Promoted exceptional customer service by engaging clients on sales floor.
Customer service associate
Sun sports international magazine
11.2019 - 12.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Collaborated with product team to communicate customer feedback, leading to improved product offerings.
- Conducted customer feedback surveys to gather insights and identify areas for improvement.
Banker - Cashier
Saman Bank
03.2012 - 11.2019
- Tasks and Achievements
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets.
- Maintained friendly and professional customer interactions.
- Cross-sold credit cards, loans and other bank products.
- Mentored junior staff members, fostering a supportive work environment that encouraged professional growth and development.
Education
Bachelor Of Business Administration And Management - Business Administration
Shahid beheshti university
Tehran, Iran01.2011
Skills
- Sales Presentations
- Effective selling techniques
- Sales strategy development
- Management Support
- Motivational Skills
- Working under pressure
- Problem solving
- Detail oriented
- Multitasking
- Leadership
- Sales team assistance
- Store appearance and merchandising
- Task Delegation
Certification
- Saman Bank, 09/2015, Understanding customer behavior and effective sales
- Saman Bank, 09/2015, Professional Behavior
Socialnetwork
Sepideh Atayi
Personal Information
- Date of Birth: 12/30/88
- Marital Status: Married
Languages
English
Full Professional
Timeline
Sales Supervisor
Zarrin Group
12.2022 - 06.2024
Customer service associate
Sun sports international magazine
11.2019 - 12.2022
Banker - Cashier
Saman Bank
03.2012 - 11.2019
Bachelor Of Business Administration And Management - Business Administration
Shahid beheshti university
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