Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sepideh Ale-Eshagh

Sepideh Ale-Eshagh

Vancouver,BC

Summary

Dynamic Retail District Manager with a proven track record at Mavi Jeans, enhancing store compliance, driving revenue through promotional events, and fostering team growth. Expert in analytical thinking and strategic problem-solving, with exceptional organizational and leadership skills. Spearheaded initiatives that significantly contributed to brand expansion and customer service excellence.

Increased growth sale each year by focusing on profit and loss strategies. Introduced the brand to more efficient ways of advertising on store’s windows to reduce cost on a long run. Having a strong belief on work life balance for all the retail teammates and making sure to show empathy and gratitude for their hard work.

Overview

18
18
years of professional experience

Work History

Retail District Manager

Mavi Jeans
02.2019 - Current
  • Conducted regular store visits to evaluate compliance with company policies and procedures.
  • Coordinated promotional events to drive foot traffic into stores, boosting overall revenue generation.
  • Evaluated employee schedules to ensure appropriate staffing levels during peak hours and special events.
  • Handled any escalated customer complaints or issues that required the attention of higher management.
  • Developing a talent pipeline to ensure your team can grow with the business and that team members have a path for personal development
  • Working with other Regional Managers to discover new business opportunities, identify new ways of working, and scale best practices developed with an entrepreneurial approach.
  • Working with your teams to know your region better than anyone to support efforts around brand expansion.

Project Manager, Client Services

SpeedPro Imaging
01.2013 - 01.2019
  • Improved client satisfaction by delivering high-quality project outcomes within budget and on schedule.
  • Leveraged industry best practices for efficient management of complex projects, ensuring consistent success rates across multiple engagements.
  • Maintained comprehensive documentation for all project phases, ensuring transparency and timely access to information for stakeholders.
  • Developed and executed comprehensive project plans to ensure timely completion of deliverables.

General Store Manager

Luxottica Group
09.2006 - 11.2013
  • Established a positive work environment by fostering open communication and promoting teamwork among employees
  • Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
  • Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
  • Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
  • Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
  • Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security.
  • Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
  • Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.

Education

Bachelor Of Psychology - Art And Science

Simon Fraser University
Burnaby, BC

Associate Of Science - Science

Kwantlen Polytechnic University
Richmond, BC

Skills

  • Analytical skills
  • Technology proficiency
  • Stores operations
  • Customer Service-clientele
  • Team motivation-leadership
  • Excellent organizational skills
  • Strategic thinking
  • Problem solving
  • Excellent in verbal and non verbal communications
  • Store operations
  • Brand Promotion
  • Customer Service
  • Cash Management
  • Leadership Development
  • Operations Management
  • Staff Management
  • Complaint resolution
  • Inventory Control
  • Team Training
  • Quality Assurance
  • Employee Scheduling
  • Visual Merchandising
  • Budget Planning
  • Merchandise planning
  • Strategic selling
  • Sales Analysis
  • Business Development
  • Staff recruitment
  • Loss Prevention
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Team Collaboration
  • Team Leadership
  • Team motivation
  • Active Listening
  • Decision-Making
  • Goal Setting and Achievement
  • Task Prioritization
  • Self Motivation
  • Goal Setting
  • Professionalism
  • Adaptability
  • New Hire Onboarding

Languages

English
Native or Bilingual
Farsi
Native or Bilingual

Timeline

Retail District Manager

Mavi Jeans
02.2019 - Current

Project Manager, Client Services

SpeedPro Imaging
01.2013 - 01.2019

General Store Manager

Luxottica Group
09.2006 - 11.2013

Bachelor Of Psychology - Art And Science

Simon Fraser University

Associate Of Science - Science

Kwantlen Polytechnic University

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Sepideh Ale-Eshagh