Sepideh Afaghi
Newmarket,ON
Summary
Motivated and results-oriented professional with a solid foundation in sales and customer service, seeking a dynamic role as an Insurance Advisor. Dedicated to helping customers find the right insurance solutions, ensuring their satisfaction, and promoting informed decision-making. Excited to contribute to a trusted team, create a nurturing sales environment, and drive professional development.
Overview
12
12
years of professional experience
Work History
Sales Associate & Customer Service
Sarana Tile
01.2014 - Current
- Consistently exceeded sales targets through strategic planning and proactive outreach to potential clients via phone and email
- Provided product recommendations based on customer needs and preferences, leading to increased sales and customer satisfaction
- Fostered and maintained strong client relationships, ensuring their satisfaction and long-term retention
- Guided the flawless execution of daily operational goals and priorities, consistently delivering excellent outcomes.
Sales Associate
Tile Shoppe Inc.
01.2012 - 01.2014
- Successfully met and exceeded sales targets, showcasing a strong commitment to customer-focused sales strategies
- Supported the training and development of new employees, contributing to a knowledgeable and effective sales team
- Handled inquiries, resolved issues, and maintained a high level of customer service.
Education
Bachelor of Arts - Mass Communication -
Curtin University of Creative Technology
Skills
- Customer-Centric Approach
- Sales Strategy Development
- Needs Assessment and Consultative Selling
- Multi-Tasking and Prioritization
- Analytical Thinking
- Organizational Excellence
- Written and Verbal Communication
- Conflict Resolution and Issue Handling
Languages
English-Farsi
Key Qualifications
- Bachelor of Mass Communication
- 12 years of experience in sales and customer service roles
- Strong customer focus, committed to providing exceptional service
- Proven ability to effectively manage multiple priorities
- Exceptional analytical and organizational skills
- Excellent verbal and written communication abilities
References
Available upon request.
Timeline
Sales Associate & Customer Service
Sarana Tile
01.2014 - Current
Sales Associate
Tile Shoppe Inc.
01.2012 - 01.2014
Bachelor of Arts - Mass Communication -
Curtin University of Creative Technology
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