Summary
Overview
Work History
Education
Skills
Timeline
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Sephora Ntambwe

Winnipeg,MB

Summary

Passionate junior web designer with a keen interest in UI/UX. I enrolled in the Digital Media Design program at Red River College and am expected to graduate in June 2024. I am mastering to conceptualize and execute multimedia projects with practical experience in graphic design, communications, web and mobile design and development, 3D artistry, UI/UX, video, photography, motion graphic design and illustration. I am proficient in HTML, CSS, and JavaScript, and adept at leveraging Adobe Suite tools to create visually appealing and intuitive digital experiences and bringing enthusiasm.

Overview

2
2
years of professional experience

Work History

Junior IT Analyst

NPower
Toronto, ON
09.2023 - 12.2023
  • Supported basic IT infrastructure and networking, including DNS and DHCP, using standard protocols with TCP/IP communications
  • Configured device operating systems, including Windows and Linux, while configuring disk partitions and filesystems.
  • Managed computers and users using directory services, active directory, and OpenLDAP.
  • Troubleshooted and problem-solved core service and supported challenges while applying best practices for documentation, change management, and scripting.

Bilingual Customer Service Representative

24-7 Intouch
Winnipeg, MB
05.2022 - 09.2023
  • Actively listened to McDonald's customers through inbound calls.
  • Resolved customer complaints in a professional manner while adhering to McDonald's policies and procedures.
  • Assisted customers with product selection and answered questions regarding features, benefits, and pricing of products or services.
  • Provided feedback to management regarding potential areas of improvement within the department or organization as a whole.

Education

Certificate Of Digital Media Design - Visual And Creative Arts

Red River College
Winnipeg, MB
04-2024

Junior IT Analyst Program -

NPower Canada
12.2023

Google IT Support Professional Certificate -

01.2023

Certificate / Photography 101 -

Willis College
03.2023

Manitoba Secondary School Diploma -

College Lorette Collegiate
06.2020

Skills

  • Bilingual French/English
  • VMware, G Suite by Google, Packet Tracer, Windows
  • Android, IOS, Mac OS, Linux, HTML/CSS, Javascript and a bit of Bootstrap
  • Adobe Creative Suite, Wireframing, Programming, Photography, User Experience Design (UED), User Experience (UX), Graphic Design
  • 3D artistry, UI/UX, video, photography, motion graphic design and illustration

Timeline

Junior IT Analyst

NPower
09.2023 - 12.2023

Bilingual Customer Service Representative

24-7 Intouch
05.2022 - 09.2023

Certificate Of Digital Media Design - Visual And Creative Arts

Red River College

Junior IT Analyst Program -

NPower Canada

Google IT Support Professional Certificate -

Certificate / Photography 101 -

Willis College

Manitoba Secondary School Diploma -

College Lorette Collegiate

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Sephora Ntambwe