Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Seph Quaglia

Pasadena,CA

Summary

Skilled Hospitality Professional with a demonstrated history of Leadership and mentoring in a very demanding and high impact luxury market. Seeking a new Leadership opportunity in Guest Experience with growth potential

Overview

19
19
years of professional experience

Work History

Senior Concierge, Les Clefs D'Or USA

Beverly Wilshire Beverly Hills A Four Seasons Hotel
04.2023 - Current
  • Deliver exceptional, discreet, and personalized service to the hotel's elite client portfolio ensuring high satisfaction and memorable experiences.
  • Build and develop strong, sustaining relationships with our vendor portfolio.
  • Train and supervise existing and new team members (6) on systems and protocols, fostering a collaborative work environment focused on excellence and the Four Seasons Golden Rule.
  • Coordinate and Liaise with Sales, PR, Catering, and Conference Services.
  • Develop and maintain relationships with the surrounding community through outreach and Concierge events

Public Relations/Client Experience Manager

DareFusion
02.2022 - 03.2023
  • Engaged media, tech, and hospitality sectors to build relationships and increase presence across platforms.
  • Led and Implemented direct sales efforts and engagement bringing 5 investors to the CEO.
  • Coordinated and executed promotional brand recognition events
  • Managed, tracked, and resolved any client issues.
  • Collaborated with partners on brand strategy and client services.

AM Lead Concierge, Les Clefs D'Or USA

The London West Hollywood At Beverly Hills
09.2015 - 01.2019
  • Supervised Concierge Operations for a team up to 7 (Concierge, Bell, Valet, and Door) and reported to DOF.
  • Trained new Concierge and cross trained FD Agents.
  • Managed pre arrival/arrival of VIP's, Royalty, and Dignitaries in coordination with Sales and efficiently communicated any issues to Upper Management.
  • Performed Butler duties as needed for VIP5 and higher
  • Advised and assisted Events, Catering, and Conference Services
  • Monitored Trip Advisor reviews and composed written responses
  • Maintained budget for desk and secured all commissionable revenue

Head Concierge, Les Clefs D'Or USA

Edward Thomas Collection, Shutters On The Beach
12.2006 - 07.2015
  • Supervised Concierge Operations and managed team of 8 (Concierge, Bell, Valet, and Door)and reported to FOM and Director of Rooms.
  • Trained new Concierge and cross trained FD Agents.
  • Coordinated and Communicated pertinent information about VIP's, Royalty, and Dignitaries with other hotel department Heads.
  • Performed Butler duties as needed for VIP5 and higher
  • Served as main point of contact for her Royal Highness, The Queen of Jordan, pre arrival/arrival
  • Advised and assisted Events, Catering, and Conference Services
  • Maintained quarterly budget for desk and handled 3k cash drawer.
  • Tracked and monitored online reviews of hotel and composed written responses.

Education

Master of Arts - Theater Business And Performance

Roosevelt University of Chicago
Chicago
05.2004

Skills

  • Loving and Conscientious Parent
  • Staff Management
  • Strategic planning
  • Event planning
  • Sales and Marketing
  • Budgeting
  • Forbes Training
  • Culinary, Wine/Spirits Knowledge
  • G-Suite
  • GoConcierge/Alice, Opera, Key, Slack, Outlook, Excel
  • Sabre Red 360
  • Project Management
  • Languages: English, Italian, Some Spanish

Affiliations

Los Angeles Concierge Association

-Served on Board of Directors

-Awarded "Best Rising Star Concierge in 2010"

Les Clefs d'Or USA

-Full Member since 2013

Project Management Institute

-Completed fundamentals training in 2020

Santa Monica Office of Travel and Tourism

-Volunteer/Advisor to Board of Trustees

North Hollywood Jaycees

-Volunteer Operation Santa

Society of Human Resource Management

Association of Tennis Professionals, ATP

-Tennis Instructor

-Former Collegiate Tennis Player

Actors Equity Association

-Member

Screen Actors Guild

-Member

American Red Cross

-Volunteer

-Certified water safety Instructor








Timeline

Senior Concierge, Les Clefs D'Or USA

Beverly Wilshire Beverly Hills A Four Seasons Hotel
04.2023 - Current

Public Relations/Client Experience Manager

DareFusion
02.2022 - 03.2023

AM Lead Concierge, Les Clefs D'Or USA

The London West Hollywood At Beverly Hills
09.2015 - 01.2019

Head Concierge, Les Clefs D'Or USA

Edward Thomas Collection, Shutters On The Beach
12.2006 - 07.2015

Master of Arts - Theater Business And Performance

Roosevelt University of Chicago

Similar Profiles

CREATE PROFILE
Seph Quaglia