Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic

Seoyeon ( Eunice ) Hong

Langley,BC

Summary

  • Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills
  • Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture
  • Detail-oriented with strong organizational skills
  • Ability to handle multiple projects simultaneously with a high degree of accuracy
  • Demonstrated Product & Service expertise, including competitive offerings, pricing and market positioning

Work History

Team Manager _Customer Service, Office & Cashiers

Hannam Supermarket Inc.
06.2023 - Current
  • Developed a high-performing team by providing ongoing training, and fostering a positive work environment.
  • Took ownership of customer issues and followed problems through to resolution.
  • Streamlined communication channels for increased efficiency in job execution and decision-making processes.
  • Collaborated with cross-functional departments to drive cohesive efforts towards company goals and objectives.
  • Ensured compliance with company policies as well as updated food safety & sanitation plan through diligent oversight of daily operations and staff to meet the standards.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.

Team Manager _Customer Service, Office & Cashiers

Hannam Supermarket Inc.
10.2019 - 05.2023
  • Established effective communication among team members to ensure the timely exchange of information and successful work completion.
  • Established team priorities, maintained schedules and monitored performance.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Collaborated with other departments to launch and manage promotional activities and advertisements.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Increased tp 40-45% average margin for cosmetic products by negotiating the best prices with vendors or strategic marketing.

Sr. Market Representative_ Merchandiser

Target Sourcing Services Korea Corporation
09.2002 - 03.2011
  • Achieved targeted gross margin % by expertly managing cost negotiations with vendors and suppliers while maintaining quality standards.
  • Enhanced product and fabric selection by conducting thorough market research and trend analysis.
  • Analyzed sales data to identify opportunities for growth and optimized product assortment accordingly.

Market Representative _ Merchandiser

OTTO KOREA - EDDIE BAUER
09.1999 - 05.2002
  • Negotiated the best pricing with vendors and suppliers, resulting in enhanced profit margins for the buyer.
  • Developed strong relationships with vendors and suppliers to ensure timely delivery of products with the best quality.
  • Closely monitored orders with vendors and Quality Assurance Inspectors for merchandise consistent with quality, quantity and other specification requirements.


Education

VISUAL COMMUNICATION & LIGHTING

BCIT
Burnaby, BC
06.1999

FASHION MERCHANDISING

JC FASHION COLLEGE
Vancouver, BC
06.1998

CLOTHING INDUSTRY

SUNGSHIN WOMEN'S UNIVERSITY
Seoul, Korea

Skills

  • Customer Relationship Management
  • Problem Solving
  • Cross-Functional Collaboration
  • Excellent Communication
  • Excellent Multi-Tasking Ability
  • Team & Staff Training & Development Management
  • Computer Proficiency and Microsoft Office
  • Data and Trends Analysis
  • Compliance Monitoring
  • Payroll Processing
  • Negotiation Tactics

Accomplishments


  • 2023 Hannam Year-End Party Host and Contents Planner
  • 2022 Best Employee Award ( Hannam Supermarket Burnaby Branch )
  • Published employee training manual for Hannam Supermarket Inc. ( Google Review Feedback Manual from Customer Service Perspective, Power Outage Emergency Plan Manual, Employee Safety Training Manual & Employee Ethics Training Manual )
  • Initiated Food Safety Plan and Sanitation plan for new items
  • Food Safety Certificate ( expiration by 2028-09-12 )
  • First Aid Certificate ( expiration by 2025-03-26 )
  • Vendors Training for Standards of Vendor engagement for Target
  • Presentation Launching to vendors & upper management for Newly Launching Designer Brands for Target


Timeline

Team Manager _Customer Service, Office & Cashiers

Hannam Supermarket Inc.
06.2023 - Current

Team Manager _Customer Service, Office & Cashiers

Hannam Supermarket Inc.
10.2019 - 05.2023

Sr. Market Representative_ Merchandiser

Target Sourcing Services Korea Corporation
09.2002 - 03.2011

Market Representative _ Merchandiser

OTTO KOREA - EDDIE BAUER
09.1999 - 05.2002

VISUAL COMMUNICATION & LIGHTING

BCIT

FASHION MERCHANDISING

JC FASHION COLLEGE

CLOTHING INDUSTRY

SUNGSHIN WOMEN'S UNIVERSITY

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Seoyeon ( Eunice ) Hong