Seonmin Kim
Toronto
Summary
Offering friendly and professional demeanor, ready to learn and excel in dynamic restaurant environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills in server role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Sodam
11.2024 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Kosam & Bibim
11.2022 - 04.2023
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Server
Kibo Sushi
08.2021 - 11.2021
Education
Bachelor of Science - Nursing
Sheridan College
Brampton, ON08-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Menu memorization
- Ordering procedures
Languages
English
Certification
- Smart serve License
Timeline
Server
Sodam
11.2024 - Current
Server
Kosam & Bibim
11.2022 - 04.2023
Server
Kibo Sushi
08.2021 - 11.2021
Bachelor of Science - Nursing
Sheridan College
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