Seonhwa Jeon
1 Southvale DR, Maple,ON
Summary
A dedicated customer service professional with over 12 years of experience in airport operations, committed to ensuring smooth and safe travel for passengers. Strong communication, problem-solving, and multitasking skills used to provide exceptional customer support in high-pressure environments. Proficient in adhering to safety protocols while maintaining a positive and professional attitude in all customer interactions.
Overview
13
13
years of professional experience
Work History
Marketing Specialist
David Health International
04.2023 - Current
- Identified opportunities for using social media platforms to maximize target customers
- Designed and executed go-to-market strategies for products while adhering to internal advertising guidelines
- Established company's social media presence on Facebook, YouTube, and Instagram.
Sales and Model
Players Canada
04.2024 - Current
- Resolved customer complaints by understanding their dissatisfaction and providing prompt solutions.
- Promoted products and services by posing for commercials, live shows, and photo shoots.
Customer Service Representative
Tyler McLay Realty Group
01.2024 - Current
- Resolved customer inquiries, complaints, and issues providing insightful solutions
- Offered informations and services to meet customers' needs and goals
- Built strong knowledge of product line to assist customers in selecting products
Customer Service_VIP Manager
KM Agency
04.2012 - 05.2023
- Managed employee performance through disciplining, coaching and counseling
- Improved employee skills and increased team value with new training opportunities and empowering leadership
- Directed work of multiple teams and assisted with meeting specific team project goals
- Resolved customer complaints swiftly by identifying issues promptly and providing quick solutions.
Education
Associate of Arts - Filim Acting
Seoul Institute of The Art
Skills
- Customer Service
- Communication
- Problem Solving
- Client Interaction
Languages
Korean
English
Timeline
Sales and Model
Players Canada
04.2024 - Current
Customer Service Representative
Tyler McLay Realty Group
01.2024 - Current
Marketing Specialist
David Health International
04.2023 - Current
Customer Service_VIP Manager
KM Agency
04.2012 - 05.2023
Associate of Arts - Filim Acting
Seoul Institute of The Art
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