Yumi Chan
Burnaby,BC
Summary
Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.Cheerful personality gets along well with people, can withstand increasingly severe competitive pressures and improve themselves in success and failure. Active in work, cheerful, optimistic, strong adaptability, serious and responsible work, perseverance, and courage to meet new challenges. Good communication skills and teamwork.
Overview
7
7
years of professional experience
Work History
Restaurant Waiter
Old Friend BBQ
02.2016 - 07.2018
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Assistant
Westwood Daycare
09.2018 - 12.2019
- Improved student engagement by incorporating interactive activities and hands-on learning experiences in lesson plans.
- Enhanced classroom management skills, creating a positive learning environment for students.
- Assisted lead teacher in developing age-appropriate curriculum to support child development milestones.
- Participated in professional development workshops to stay informed on best practices in early childhood education.
- Increased parent involvement through regular communication about their child''s achievements and areas needing improvement.
- Promoted language development in students by engaging them in conversations, reading stories, and teaching songs related to various themes.
Cashier
Yifang Friut Tea
04.2022 - 12.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Bachelor of Arts - Marketing
Kwantlen Polytechnic University
Vancouver, BC04.2023
Skills
- Community Engagement
- Brand Messaging
- Cross-Cultural Communication
- Content Development
- Media Relations
- Social Media Strategy
- Digital Marketing
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Timeline
Cashier
Yifang Friut Tea
04.2022 - 12.2022
Assistant
Westwood Daycare
09.2018 - 12.2019
Restaurant Waiter
Old Friend BBQ
02.2016 - 07.2018
Bachelor of Arts - Marketing
Kwantlen Polytechnic University
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