Seojin Lee
Toronto,ON
Summary
Enthusiastic Candidate with experience serving customers in busy café environments. Possesses strong customer service, communication, and interpersonal skills. Proven track record of creating a welcoming atmosphere and providing high-quality service to customers. Skilled in the preparation, presentation, and sale of specialty coffee drinks, pastries, and other café items. And my hands are fast, so I finish thins quickly and accurately. I have always responded kindly to customers, and someone has left a good comment on our branch review.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Café Barista
Gongcha
Seomyeon munwha-ro, Busan
11.2023 - 03.2024
- Developed an organized system for tracking food orders to ensure accuracy and timely delivery
- Built positive relationships with customers through friendly interactions and efficient problem solving techniques
- Successfully trained new employees on proper procedures for making coffee drinks.
- Wrapped, labeled, and dated food items for sale.
Café Barista
Gongcha
Seomyeon, Busan
11.2022 - 03.2024
- Built positive relationships with customers through friendly interactions and efficient problem solving techniques
- Maintained knowledge of current menu items ingredients, prices and preparation methods
- Developed an organized system for tracking food orders to ensure accuracy and timely delivery
- Welcomed customers and answered questions regarding menu items and preparation methods
- Prepared teas, hot chocolate, and other non-coffee drinks for customers
- Answered customer phone calls and appropriately addressed questions and complaints.
Restaurant Worker
Eunshincheo(Japanese BBQ Restaurant)
Dongrae, Busan
09.2023 - 02.2024
- Effectively communicated with customers to ensure satisfaction and resolve complaints
- Developed an efficient system for tracking incoming orders an ensuring timely delivery of items
- Resolved conflicts between staff members diplomatically in order to maintain a positive work environment
- Monitored dining area for any issues related to cleanliness or guest comfort levels.
Restaurant Server
Laon
Sangnam, Changwon
04.2022 - 05.2022
- Greeted and accommodated guests, building positive experience from first interaction
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Exhibited proficiency in greeting guests, taking reservations, seating patrons, answering inquires and providing information about the restaurant’s offerings
- Prepared and served food and beverages to customers
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Informed kitchen of special dietary needs or requests, delivering personalized meal options.
Café Barista
Compose
Towal, Changwon
11.2021 - 03.2022
- Built positive relationships with customers through friendly interactions and efficient problem solving techniques
- Utilized effective communication techniques when interacting with vendors regarding product deliveries
- Demonstrated expertise in utilizing espresso machines and grinders to craft specialty coffee drinks
- Accurately followed recipes for preparing signature drinks such as cappuccinos, lattes, macchiatos and mochas
- Displayed excellent customers service skills by greeting customers warmly, responding to inquires promptly and anticipating needs
- Warmed and served baked goods and pastry items to customers
- Trained new staff members on proper espresso machine use, drink preparation methods and customer service etiquette
Education
Some College (No Degree) - Media Contents
Kyungsung University in Korea
true01-2027
Skills
- Packaging and Labeling
- Process Control
- Teamwork and Collaboration
- Espresso machine operation
- Time management abilities
- Beverage making
- Multitasking Abilities
- Cleaning procedures
Certification
Smart serve, 07/21/2024, 07/19/2029
Personal Information
Title: Café Worker
Affiliations
- Busan, Dongrae Urban regeneration
Languages
English
Professional
Korean
Native/ Bilingual
Japanese
Elementary
Timeline
Café Barista
Gongcha
11.2023 - 03.2024
Restaurant Worker
Eunshincheo(Japanese BBQ Restaurant)
09.2023 - 02.2024
Café Barista
Gongcha
11.2022 - 03.2024
Restaurant Server
Laon
04.2022 - 05.2022
Café Barista
Compose
11.2021 - 03.2022
Some College (No Degree) - Media Contents
Kyungsung University in Korea
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