Karen Hong
Garden Grove
Summary
Professional advocate with extensive experience in customer service and conflict resolution. Known for delivering impactful solutions that improve customer experiences. Strong focus on team collaboration and adaptability, consistently supporting dynamic needs and achieving results. Quick to adapt to new environments and trained in many different departments within Target, such as check lanes, fulfillment, and general merchandise.
Overview
1
1
year of professional experience
Work History
Guest Service Adovcate
Target
10.2023 - Current
- Guest service advocate includes, returns, exchanges, drive ups, pick ups, customer issues, phone calls, and other guest interactions.
- Supported team members, fostering a collaborative and productive work environment.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Enhanced client retention through exceptional service delivery and proactive communication.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Assisted in training new employees, sharing best practices for achieving success as a Service Advocate.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Cross trained in many different departments across target
Education
No Degree - Public Health Concentration in Medicine Science
UCSD
La Jolla, CA06-2028
High School Diploma -
Pacifica High School
Garden Grove, CA05-2024
Skills
- Decision-making skills
- Customer service background
- Complaint handling
- Complex Problem-solving
- Resource management
- Teamwork and collaboration
Languages
Korean
Native or Bilingual
Spanish
Limited Working
Timeline
Guest Service Adovcate
Target
10.2023 - Current
No Degree - Public Health Concentration in Medicine Science
UCSD
High School Diploma -
Pacifica High School
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