Senol Ergin
Cambridge,ON
Summary
Observant correctional officer with several years of experience keeping order and avoiding dangerous situations within jails or prisons. Motivated and energetic leader recognized for generating respect and obedience from most difficult individuals. In-depth knowledge of use and care of defensive techniques and restraint methods.
Overview
4
4
years of post-secondary education
19
19
years of professional experience
Work History
Correctional Officer
Ministry of Solicitor General
Milton, Ontario
07.2018 - Current
- Supervised inmate activities and maintained security protocols within correctional facilities.
- Conducted regular inspections of facilities to ensure safety and compliance standards.
- Monitored inmate behavior and reported incidents to maintain order and safety.
- Responded to emergencies, utilizing crisis intervention techniques for resolution.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Inspected cells and conducted random searches of common areas.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
Escalations Manager
Rogers Communication
Kitchener, Ontario
02.2007 - 04.2018
- Managed escalated customer issues across multiple communication channels.
- Collaborated with cross-functional teams to resolve complex service complaints.
- Facilitated meetings to discuss resolution strategies with stakeholders.
- Implemented best practices for handling high-priority customer situations.
- Collaborated with internal stakeholders to identify root causes of customer escalations.
Education
Master of Science - Computing & Information Systems
University of Greenwich
Greenwich, Uk 09.2003 - 01.2005
Bachelor of Science - Business Studiesl
University of Surrey
Guildford, UK 09.2000 - 07.2003
Skills
- Supervision techniques
- Safety compliance
- Rule enforcement
- Emergency response
- Effective communication
- De-escalation methods
- Security protocol enforcement
- Inmate behavior management
- Facility inspections
- Team collaboration
- Verbal de-escalation
- Conflict resolution
- First aid training
- Non-violent intervention
- Policy enforcement
- Suicide prevention
- De-escalation techniques
- Cultural sensitivity
- Mental health awareness
Timeline
Correctional Officer
Ministry of Solicitor General
07.2018 - Current
Escalations Manager
Rogers Communication
02.2007 - 04.2018
Master of Science - Computing & Information Systems
University of Greenwich
09.2003 - 01.2005
Bachelor of Science - Business Studiesl
University of Surrey
09.2000 - 07.2003