SENEKA SHAW
Burlington
Summary
Motivated and proactive individual seeking a position as an active employee in a growing and reputable company. With a background in customer service and sales, brings valuable experience in building customer relationships and understanding their needs. Strong communication and interpersonal skills enable providing superior customer service, while a positive attitude contributes to a positive atmosphere within the company. Eager to leverage skills and contribute to both the improvement of the company and own professional growth.
Overview
10
10
years of professional experience
Work History
Sales Associate
Bath and Body Work
06.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Customer Service/Manager
Wendy's
01.2019 - 02.2022
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Established team priorities, maintained schedules and monitored performance.
- Took ownership of customer issues and followed problems through to resolution.
Customer Service Representative
Sunderland
06.2015 - 02.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Handled customer inquiries and suggestions courteously and professionally.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Developed and maintained courteous and effective working relationships.
Education
Diploma - Human Resources Management
Canadian College Of Business, Science, & Technolog
Toronto, ON08-2025
Food And Nutrition Management
Trench Town Polytechnic College
2018
Holy Trinity High School
2015
Holy Family Primary School
2009
Skills
- Strong work principle
- Reliable
- Multitasking
- Prioritizing
- Work Prioritization
- Sales expertise
- Computer Skills
- Call center experience
- Money handling abilities
- Customer service
- Time management
- Multi-tasking strength
- Listening skills
Accomplishments
- Documented and resolved customer's issues which led to great sales.
- Achieved the best drive through time by completing many cars with accuracy and efficiency.
- Completed manager training program.
- Awarded “Employee of the Month” in 2019.
Hobbies and Interests
- Netball
- Football
- Reading
Languages
English
Native or Bilingual
Timeline
Sales Associate
Bath and Body Work
06.2024 - Current
Customer Service/Manager
Wendy's
01.2019 - 02.2022
Customer Service Representative
Sunderland
06.2015 - 02.2018
Food And Nutrition Management
Trench Town Polytechnic College
Holy Family Primary School
Diploma - Human Resources Management
Canadian College Of Business, Science, & Technolog
Holy Trinity High School
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