Joy-Ann Jarrett
Winnipeg
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Representative
Next Level Solar USA
08.2024 - 12.2024
- Conducted outbound calls to follow up with customers who expressed interest in solar energy, effectively addressing their concerns and providing solutions
- Provided expert advice to potential customers on the benefits of switching to solar, including cost savings, environmental impact, and energy efficiency.
- Handled over 200 calls per day, fastly and with efficiency.
- Aided and sold over 3 solar systems per week.
Customer Service Representative
Upwork
11.2023 - 05.2024
- Assisted customers with resolving issues and ensured satisfaction and loyalty.
- Delivered exceptional customer experience in a fast-paced remote environment.
- Set up appointments and interviews for potential employees.
- Aided costumers with inquiries regarding tax consultations.
Customer Relationship Manager
National Pen
01.2023 - 09.2023
- Provided accurate product and service information to customers, fostering positive relationships
- Achieved sales targets through exceptional service and communication
- Developed rapport with clients and managed accounts to ensure that clients purchased from us again business.
- Handled 90 clients per day, inbound, email and outbound conversations ensuring that customers reached the maximum satisfaction.
Customer Advisor
Concentrix
11.2021 - 08.2022
- Promoted Nespresso products, increasing brand loyalty and sales.
- Provided technical support for espresso machines.
- Managed large volumes of customer inquiries, ensuring satisfaction and timely resolution
- Handled 150 to 200 inbound customer inquires per day with high efficiency.
- Provided detailed notes on interactions made with customers.
Education
Diploma - Data Science
Red River College Polytech
Winnipeg, MB01-2026
Diploma - undefined
Mount Alvernia High School
08.2021
Skills
- Microsoft Office
- Cash handling and transaction management
- Product promotion and upselling
- Retail inventory management
- Point-of-sale (POS) systems
- Customer service in high-traffic environments
- UI/UX design
- Excellent written communication and verbal communication
- Customer service
- Client relationship management
- Time management
- Multitasking
- Organizational skills
- Problem-solving
- Team collaboration
Certification
- Enhance Job Readiness, NCTVET, 06/01/23, 06/30/24
- Certificate of Participation - Technology Advancement Programme III, Web Development, NCTVET, 12/31/24
Languages
English
Spanish
Elementary
Qualifications
CXC (2019):
- English Language (Grade 1)
- Principles of Business (Grade 1)
- History (Grade 1)
- Information Technology (Grade 1)
- Integrated Science (Grade 1)
- Mathematics (Grade 2)
- Principles of Accounts (Grade 2)
- Clothing and Textiles (Grade 2)
CAPE (2020):
- Caribbean Studies (Grade 1)
- Economics (Unit 1 - Grade 2)
- Management of Business (Unit 1 - Grade 3)
- Entrepreneurship (Unit 2 - Grade 3)
CAPE (2021):
- Communication Studies (Grade 3)
- Economics (Unit 2 - Grade 2)
- Integrated Mathematics (Grade 3)
- Entrepreneurship (Unit 1 - Grade 2)
- Management of Business (Unit 2 - Grade 2)
Awards
- Certificate of Achievement in Sales Training, National Pen, 02/01/23
- Outstanding achievement in Mathematics and Integrated Science, Mount Alvernia High, 11/01/18
National Pen Certificate of Achievement in Sales Training (2023)
Displayed high efficiency in handling customer inquiries and meeting sales targets.
Timeline
Sales Representative
Next Level Solar USA
08.2024 - 12.2024
Customer Service Representative
Upwork
11.2023 - 05.2024
Customer Relationship Manager
National Pen
01.2023 - 09.2023
Customer Advisor
Concentrix
11.2021 - 08.2022
Diploma - undefined
Mount Alvernia High School
Diploma - Data Science
Red River College Polytech
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