Senay Kurban
Summary
Dedicated and dependable customer service professional with experience in fast-paced, customer-focused environments. Adept at providing excellent service, fostering a positive atmosphere, and ensuring customer satisfaction. Capable of working efficiently both independently and as part of a team. Eager to contribute my strong work ethic and communication skills to a welcoming and dynamic team at Wendy's.
Overview
3
3
years of professional experience
Work History
Fitness and Attendant
Centennial College
75 Ashtonbee Rd, Scarborough, ON M1L 4C9
09.2024 - Current
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Increased repeat visits, engaging guests with a friendly demeanor and personalized recommendations.
- Maintained cleanliness and organization in all guest areas to ensure a pleasant environment.
- Managed inventory of supplies, ensuring all necessary items were always available for guest use.
- Greeted customers and offered them assistance.
- Managed locker room inventory and supplies, replenishing as needed.
- Recorded and managed locker assignments and keys.
- Assisted customers with finding items and storing belongings.
Executive Vip Restaurant
Rogers Centre
1 Blue Jays Way, Toronto, ON M5V 1J1
08.2021 - 09.2023
- Adapted quickly to evolving situations, demonstrating flexibility in addressing diverse guest needs.
- Promoted a welcoming atmosphere by greeting guests warmly upon arrival and throughout their stay.
- Collaborated effectively with sales teams on promotional campaigns targeting premium clientele.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep the dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Diploma - Automotive Power Technician
Centennial College
Scarborough, None04-2025
Skills
- Strong work ethic
- Team player attitude
- Reliability and punctuality
- Cleanliness and hygiene
- Safety awareness
- Time management
- Active listing
- Problem solver
- Heavy Equipment lifter
Accomplishments
- G2 license
- Ontario cup soccer winner 2023
- High school Diploma
- Most improved player at centennial Men's soccer
- Grade 11 honor roll
Languages
English
Professional Working
Timeline
Fitness and Attendant
Centennial College
09.2024 - Current
Executive Vip Restaurant
Rogers Centre
08.2021 - 09.2023
Diploma - Automotive Power Technician
Centennial College