Senaka Ekanayake
Ottawa,Canada
Summary
Results-oriented professional with 15+ years of experience in Customer Service, Business Channel Management, and Leadership roles. Proven track record of delivering exceptional client service, driving operational efficiency, and fostering strong customer relationships in the Retail, Hospitality, and Trade sectors. Highly adaptable team player with strong emotional intelligence, leadership abilities, and cross-functional collaboration skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Utility Worker
Dartmouth General Hospital
10.2024 - 09.2025
- Employed as a full-time permanent staff member in Nutrition and Food Services.
- Assisted with patient meal selection, food preparation, assembly, and service.
- Monitored meal portioning and delivery status to ensure accuracy.
- Applied safe food handling and storage practices in compliance with guidelines.
- Maintained knowledge of meals, menus, and departmental operations.
- Followed safe food handling and storage practices in line with health guidelines.
- Maintained strong knowledge of menus, dietary requirements, and departmental operations.
- Consistently achieved high levels of time management and efficiency across all work areas.
Merchandiser / Stocker
VPS Promotions at Costco
08.2024 - 09.2025
- Optimized merchandising of bread and bakery products, increasing visibility and sales.
- Proactively managed inventory and maintained minimum stock levels to prevent shortages.
- Executed promotional setups and displays in full compliance with corporate guidelines.
- Enhanced brand presence by strategically positioning POSM for maximum customer engagement.
- Conduct regular checks to ensure pricing, labels, and displays are accurate.
- Track sales trends and provide feedback to improve product performance.
Reservations Supervisor
Cabot Shores Wilderness Resort
06.2023 - 08.2024
- Managed customer inquiries and provided tailored solutions.
- Provided guidance and support to front desk agents when needed.
- Implemented strategies to increase revenue through up-selling techniques.
- Handled room reservations, guest check-ins and check-outs, and payment process.
- Enhanced customer loyalty by resolving complaints effectively.
- Coordinated with other departments to ensure smooth operations.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Reviewed customer complaints to determine appropriate resolution methods.
- Experience in servicing restaurants and banquets.
Assistant General Manager
Softlogic Retail Pvt Ltd
01.2009 - 01.2023
- Company Overview: A diversified conglomerate in Sri Lanka, https://www.softlogic.lk
- Directed customer service and business channel management operations in the consumer electronics industry for 14 years.
- Planned, implemented, and executed business strategies and marketing initiatives to drive growth.
- Developed and expanded distribution networks and business channels, strengthening market presence.
- Coordinated with cross-functional teams, suppliers, and principals to execute market activations.
- Oversaw inventory control and logistics, ensuring operational efficiency and cost management.
- Led, trained, and motivated a sales team of 15, consistently meeting performance targets.
- Recognized and supported employee development goals, fostering team engagement and productivity.
- Achieved annual revenue objectives by meeting KPIs and financial targets.
Education
MBA -
University of Colombo
11.2017
Bachelor of Science - Management
National University of Ireland
07.2011
Advanced Diploma - Business Management
National Institute of Business Management
06.2009
Skills
- Exceptional customer service and client relationship management
- Effective communication (verbal and written) and public relations skills
- Negotiation, analytical thinking, and problem-solving
- Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
- Cost control, budgeting, and people management
- Leadership, team building, training, and staff development
- Strong organizational and time management abilities
- Knowledge of financial accounting principles
- Quick learner with adaptability to new environments
- Safety compliance
- Supply restocking
- Safety protocols
- Clear communication
- Safety management
- Physical strength and stamina
Languages
English
Full Professional
Certification
- Food Handler Certificate 2025 ( Canadian Institute of Food Safety)
- City And Gills, UK - Advanced Diploma
- Certified Professional Trainer, 2017-12
Timeline
Utility Worker
Dartmouth General Hospital
10.2024 - 09.2025
Merchandiser / Stocker
VPS Promotions at Costco
08.2024 - 09.2025
Reservations Supervisor
Cabot Shores Wilderness Resort
06.2023 - 08.2024
Assistant General Manager
Softlogic Retail Pvt Ltd
01.2009 - 01.2023
Bachelor of Science - Management
National University of Ireland
Advanced Diploma - Business Management
National Institute of Business Management
MBA -
University of Colombo