Senaka Ekanayake

• Managed customer inquiries and provided tailored solutions
• Provided guidance and support to front desk agents when needed.
• Implemented strategies to increase revenue through up-selling techniques.
• Reviewed guest profiles for special requests or preferences.
• Handled room reservations, guest check-ins and check-outs, and payment
  process.
  • Enhanced customer loyalty by resolving complaints effectively.
  • coordinated with other departments to ensure smooth operations.
• Identified appropriate solutions to minimize issues and quickly solve problems.
• Reviewed customer complaints to determine appropriate methods for resolution.

( A diversified conglomerate in Sri Lanka https://www.softlogic.lk )

· Over 14 years of experience in customer service and business channel management within the consumer electronics industry.

· Planned, implemented, and executed business-level strategies and marketing plans.

· Managing Channel network, explanation of business & developing new business channels and distribution network.

· Liaised with other departments, companies/principles in planning and executing market activations.

· Managed inventory and logistics within the parameters of operational processes.

· Maintained effective working relationships with Cross-functional teams

· Managed and motivated a sales team of 15 to achieve set goals and objectives.

· Recognized subordinates’ individual and group aspirations, motivated and guided them for optimum performance.

· Responsible for the achievement of annual revenue plans by meeting respective KPI’s and financial objectives.

• Authorized distributor for Samsung consumer electronic appliances in Sri Lanka.
• Planning, organizing, monitoring, and achieving the company's annual budget.
• Coordinated with principals on product portfolio management and new product development.
• Expanded market presence with OEM products and led sales teams.
• Engaged with stakeholders, clients, and regulatory authorities to drive business growth