Senait Tesfat

Highly resourceful, who has been providing excellent customer service for over 20 years. Dedicated, professional, and result driven with motivation to maintain excellent customer service. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

• Completed electronic accounting (Diploma).
• Excellent interpersonal communications and problem-solving skills
• Enthusiastic and willing to assist in accordance with company policy and procedure.
• Pronounced ability to work within a team and independently.
• Sound organizational skills to ensure all deadlines are met competently.
• Proficiently fluent in verbal and written Amharic and Tigrinya, other than English.

• Providing exceptional service to customers and building loyal relationships.
• Open new account, FATCA, action PAL, activate and provide demonstration of digital banking activities.
• In depth knowledge and experience of being a balancing teller for over 16+ years.
• Solving problems and always listening to customer needs. Efficient, highly professional, and reliable.
• Full knowledge of submitting mortgage payout, prepayment, regular payments, and SPL payout.
• Proficient ability to perform specialized tasks such as bank drafts, certified cheques, bond of indemnity, standard standing orders and more.
• Full knowledge of processing direct and indirect incoming and outgoing wires in CAD or FX.
• Training new Scotiabank team members and supporting them.
• Upload documents such as SCM, SPL, daily report, etc. to SharePoint.
• Balancing and scanning all the work at the end of the day, and balancing CRU monthly.
• Assisting customers with their request via email or phone calls for transactions and financial needs, also refer them to the right advisor.

• Amy.yu@scotiawealth.com