Senai Tesfazgi
Edmonton,AB
Summary
Dedicated and results-oriented ServiceNow Technical Consultant with experience in designing, implementing, and optimizing ServiceNow solutions. WIth a focus in ITOM visibility applications - Discovery and ServiceMapping and ServiceNow application development. Collaborating with various teams in optimizing the ITOM, ITSM solutions which aligns with the organizational objectives.
Overview
8
8
years of professional experience
5
5
Certification
Work History
ServiceNow Technical Consultant
Accenture/Solvera
11.2021 - Current
- ServiceNow Discovery and CMDB Administrator/Implementer
- ServiceNow ServiceMapping Administrator
- ServiceNow Application developer
- Optimizing ITSM application utilizing ITOM visibility applications (Discovery and Service Mapping)
Software Developer Intern
Polyseam
10.2020 - 11.2021
- Backend engineer contributed in the development of open-source cloud-native deployment tool.
- Developed GraphQL schemas and integration with Neo4J database.
- Worked with developers to identify and remove software bugs.
IT Head Administrator
Confluence International School Of Khartoum
02.2016 - 02.2019
- Responsible for troubleshooting entire school's network and system of two campuses with over 60 users.
- Administered school's IT facility which was medium level in size of around 60 users.
- Setup and supervised an Online educational platform called ManageBac and Linux-based Integrated Library System.
- Installed and Administered the Windows server active directory 2016 which provided ease of access and sharing resources and devices inside the school.
Education
DevOps Course
COMIT
Edmonton, AB05.2021
Full-Stack Software Developer
University of Alberta
Edmonton, AB06.2020
Bachelor of Science - Computer Engineering
Eritrea Institute of Technology
Mai-Nefhi, Eritrea07.2011
Skills
- ITOM Visibility (Discovery, ServiceMapping)
- ServiceNow Scripting
- Javascript
- C# Programming Language
- DevOps
- GraphQL
- GIT
Languages
English
Full Professional
Arabic
Elementary
Tigrinya
Native or Bilingual
Amharic
Limited Working
Certification
ServiceNow Certified System Administrator (CSA), ServiceNow
ServiceNow Certified Application Developer (CAD), ServiceNow
ITIL Foundation Level, Axelos
Micro - Certification - CMDB Health
Micro - Certification - Configure the CMDB
Micro-Certification - Agile and Test Management Implementation
Micro - Certification - Flow Designer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is nothing to find, only to realize. There is nothing to become, only to be. There is nothing to fear, only to love.
Marianne Williamson
Timeline
ServiceNow Technical Consultant
Accenture/Solvera
11.2021 - Current
Software Developer Intern
Polyseam
10.2020 - 11.2021
IT Head Administrator
Confluence International School Of Khartoum
02.2016 - 02.2019
DevOps Course
COMIT
Full-Stack Software Developer
University of Alberta
Bachelor of Science - Computer Engineering
Eritrea Institute of Technology
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