Sena Tezer
Mississauga,Canada
Summary
Server and Host with a strong background in hospitality and accommodation, adept at managing dining areas and enhancing customer loyalty through effective communication. Demonstrated leadership as a Staff Leader by motivating a team of 10, fostering a collaborative environment, and driving successful outcomes in a dynamic setting. Committed to leveraging problem-solving skills and a professional attitude to provide exceptional customer service and contribute to team success.
Overview
1
1
year of professional experience
Work History
Server/Host
Agha Turkish Cuisine
Mississauga, Ontario
07.2025 - 09.2025
- Took customer orders and communicated dietary needs to the kitchen staff.
- Maintained cleanliness and organization of dining areas and service stations.
- Assisted in setting up tables for special events and large parties.
- Handled cash transactions and processed payments accurately at the register.
- Upsold menu items and specials to enhance guest dining experience.
- Provided excellent customer service to ensure satisfaction.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Adapted quickly to a new store environment and team culture.
Server/Host
Agha Turkish Cuisine
Waterloo, Canada
11.2024 - 07.2025
- Providing professional services and support in a dynamic work environment.
- Managing the capacity of the restaurant according to the bookings and likely walk in customers in line with the requirements of the day as a Host.
- Liaising with the whole restaurant team to make them aware of the large reservations we have had frequently so all teams in the departments can plan in advance and provide the best service overall.
- Strengthening communication skills through regular interactions such as customers, colleagues.
- Cultivating strong bonds with customers which have enhanced the customer loyalty and therefore resulted in a higher turnover, revenue evident in the reviews.
- Bussing and resetting tables to keep the dining room and work areas clean.
- Explaining the menu items and suggesting appropriate options for best recommendations in line with any allergy or dietary requirements.
- Serving food and beverages promptly with focusing attention to customers' needs.
- Maintaining a high level of clean and organising dining areas to uphold restaurant hygiene standards.
- Having supported the bar team on busy days to prepare mocktails, desserts and shakes.
Staff Leader
YMCA Kitchener
Kitchener, Canada
06.2024 - 08.2024
- Managed a team of 10 people
- Managed meetings and discussed projects/goals and objectives of the summer camp
- Cultivated this interpersonal skills by building positive relationships with team mates and children between the ages of 5-12
- Exercised leadership capabilities by successfully motivating and inspiring others
Education
HIGH SCHOOL -
WATERLOO COLLEGIATE INSTITUTE
Waterloo06.2025
Social Sciences -
University of Toronto
MississaugaSkills
- Problem resolution
- Dining area maintenance
- Hospitality and accommodation
- Suggestive Selling
- Able to work under stressful situations
- Strong communication skills
- Team building
- Resilient
- Order/reservation management
- Professional attitude
- Time management
- Quick learner
- Cash handling
- Knowledge of Clover systems
Timeline
Server/Host
Agha Turkish Cuisine
07.2025 - 09.2025
Server/Host
Agha Turkish Cuisine
11.2024 - 07.2025
Staff Leader
YMCA Kitchener
06.2024 - 08.2024
HIGH SCHOOL -
WATERLOO COLLEGIATE INSTITUTE
Social Sciences -
University of Toronto