Summary
Overview
Work History
Education
Skills
Languages
Timeline
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SEMINA KESHWANI

Kitchener,Canada

Summary

Highly adaptable and detail-oriented professional with over 10 years of experience in operations, administration, and customer service. Skilled at leading teams, streamlining processes, and optimizing inventory in fast-paced environments. Recognized for building strong client relationships and delivering consistent business growth. Excels in high-pressure environments and adapts quickly to new challenges.

Overview

11
11
years of professional experience

Work History

Business Administrator – Multi-store Operations

Supreme Mobile – DBA Cellairis
01.2022 - 12.2022
  • Managed operations of 8+ stores, including hiring, training, and performance evaluations; ensuring seamless integration into the company culture from day one, increasing team productivity by 20%
  • Developed monthly reports and implemented forecasting models, resulting in a 25% improvement in planning accuracy and reduced excess inventory.
  • Oversaw end-to-end admin functions such as payroll, invoicing, and vendor coordination with 99% on-time delivery rates.
  • Acted as liaison with corporate offices, improving workflow processes and supporting 30% boost in store performance metrics.
  • Developed strong relationships with clients and vendors, ensuring timely communication and issue resolution.
  • Assisted in the development of marketing materials for business promotion, contributing to increased brand awareness and client acquisition.
  • Coordinated company-wide events, including conferences, meetings, and workshops, ensuring seamless execution and positive attendee experience.

Store Manager (Promoted)

Supreme Mobile – DBA Cellairis, Atlanta, Georgia
01.2017 - 12.2021
  • Led retail operations as keyholder, managing team schedules, merchandising, and daily reporting; achieved consistent 10% MoM sales growth.
  • Improved inventory turnover by 20% through stock analysis and visual display optimization.
  • Rolled out upsell strategies and incentive plans, increasing average transaction value by 20%.
  • Managed all marketing initiatives for the store, including social media campaigns, platform promotions, and cross-brand collaborations with local businesses to enhance visibility and foot traffic.

Sales Associate / Repair Technician

Supreme Mobile – DBA Cellairis, Atlanta, Georgia
04.2016 - 12.2016
  • Repaired 50+ devices weekly (phones, tablets, laptops) while maintaining 98% customer satisfaction scores.
  • Created quotes and processed service tickets via RepairDesk, handling cash and POS with accuracy.
  • Increased accessory sales by 15% through strategic recommendations and customer engagement.

Senior Associate – Marketing & Business Development

Mumbai Cricket Association, Mumbai, India
06.2014 - 08.2015
  • Sold 150+ premium memberships to high-net-worth clients, resulting in 20% revenue growth.
  • Organized 25+ events, improving referral rates by 15% and boosting community engagement.
  • Mentored 5 interns and streamlined operations, ensuring high service standards and consistent delivery.

Sales Executive

Sarovar Hotels and Resorts, Mumbai, India
12.2013 - 04.2014
  • Managed 30+ MNC accounts, achieving a 98% client retention rate via customized solutions.
  • Secured 60+ corporate partnerships and increased event bookings by 25% through consultative sales.
  • Provided end-to-end event planning support, ensuring smooth execution and client satisfaction.

Assistant Manager – Operations

IPR Vigilance (India) Ltd., Mumbai, India
12.2012 - 10.2013
  • Led IPR investigations for clients like LVMH, P&G, Lacoste; produced detailed case reports.
  • Coordinated legal raids and collaborated with law enforcement, ensuring 100% compliance.
  • Sole client point-of-contact; maintained strong relationships and secured repeat business.

Corporate Sales Manager

Solutions Infomedia Pvt. Ltd., Mumbai, India
09.2011 - 03.2012
  • Managed 50+ corporate clients, selling outdoor advertising, brand promotion, and marketing campaigns, resulting in a 30% increase in sales.
  • Maintained 90% client retention by delivering high-impact campaigns and responsive account servicing.
  • Collaborated with design and production teams to ensure timely execution and high-quality ad placements.

Education

Post Graduate Diploma - Strategic Global Business Management (Business & Data Analysis)

Conestoga College
Kitchener, ON
12.2024

Bachelor of Business Administration - undefined

Underwood University
Atlanta, GA
12.2021

Skills

  • Business Administration
  • Operational Oversight
  • Project management
  • Data Analysis & Reporting
  • Inventory & Supply Chain Management
  • Sales & Customer Service
  • Team Leadership, Training and Collaboration
  • Marketing strategy
  • CRM Tools & Microsoft Office Suite
  • Mobile Device Repair
  • Time Management
  • Critical Thinking
  • Attention to Detail
  • Effective communication

Languages

English
Hindi

Timeline

Business Administrator – Multi-store Operations

Supreme Mobile – DBA Cellairis
01.2022 - 12.2022

Store Manager (Promoted)

Supreme Mobile – DBA Cellairis, Atlanta, Georgia
01.2017 - 12.2021

Sales Associate / Repair Technician

Supreme Mobile – DBA Cellairis, Atlanta, Georgia
04.2016 - 12.2016

Senior Associate – Marketing & Business Development

Mumbai Cricket Association, Mumbai, India
06.2014 - 08.2015

Sales Executive

Sarovar Hotels and Resorts, Mumbai, India
12.2013 - 04.2014

Assistant Manager – Operations

IPR Vigilance (India) Ltd., Mumbai, India
12.2012 - 10.2013

Corporate Sales Manager

Solutions Infomedia Pvt. Ltd., Mumbai, India
09.2011 - 03.2012

Bachelor of Business Administration - undefined

Underwood University

Post Graduate Diploma - Strategic Global Business Management (Business & Data Analysis)

Conestoga College

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SEMINA KESHWANI