SEME WELDAY
EDMONTON,CANADA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at Convenience. Expert in cash handling and customer service, I significantly reduced wait times and resolved complaints, boosting store reputation. Collaborative and self-motivated, I excel in fast-paced environments, ensuring safety and efficiency in both retail and construction settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Convenience
03.2023 - 02.2024
- Handled customer transactions efficiently, reducing wait times and increasing satisfaction
- Resolved customer complaints, improving store reputation and retention rates
- Accurately managed cash register, ensuring balanced daily reports and minimizing discrepancies
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Performed cash, card, and check transactions to complete customer purchases.
Construction & Warehouse Worker
Construction Worker
07.2022 - 12.2023
- Collaborated with other crew members to complete tasks in an effective manner; worked both independently and as part of a team
- Excellent communication skills, both verbal and written.
- Worked collaboratively with teams of other construction workers
- Cleaned or prepared construction sites to eliminate possible hazards
- Installed doors, windows, roofs, siding, decks, porches, stairs, railings, flooring systems and insulation according to building codes
- Maintained a clean job site by removing debris, cleaning up spills, and adhering to safety regulations on a daily basis
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Consistently lifted materials weighing as much as 50 pounds.
Food Delivery
DoorDash
02.2021 - 05.2022
- Delivered food orders promptly, ensuring customer satisfaction and timely service.
- Maintained accurate records of deliveries and payments, enhancing operational efficiency.
- Resolved customer issues effectively, contributing to a positive service experience.
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Education
HIGH SCHOOL DIPLOMA - Buisness Administration
Queen Elizabeth High School
Edmonton, AB06.2024
Skills
- Customer Service
- Hand Tool Proficiency
- Heavy Equipment Operation
- Standard First Aid
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Packaging and Labeling
- Self-Motivated and Disciplined
- Picking and Packing
- Warehouse Safety
Languages
English
Native or Bilingual
Tigrinya
Native or Bilingual
Amharic
Full Professional
Certification
- First Aid Certification
- WHIMS 2022
- Alberta Driver's License
Timeline
Customer Service Cashier
Convenience
03.2023 - 02.2024
Construction & Warehouse Worker
Construction Worker
07.2022 - 12.2023
Food Delivery
DoorDash
02.2021 - 05.2022
HIGH SCHOOL DIPLOMA - Buisness Administration
Queen Elizabeth High School
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