SEMASAKA MUHINDO
Gatineau
Summary
Professional hospitality worker with strong attention to cleanliness, efficiency, and guest satisfaction. Highly reliable team player known for flexibility and adaptability to changing needs. Skilled in maintaining high standards of hygiene and organization. Focused on delivering outstanding results and ensuring welcoming environment.
Overview
3
3
years of professional experience
Work History
Room Attendant
Innocent Bottoman
06.2023 - 07.2024
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Enhanced team efficiency, collaborated closely with colleagues to ensure swift turnaround of rooms.
- Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
Event Attendant
Toussaint Farini
04.2022 - 05.2023
- Ensured client satisfaction by anticipating needs and providing personalized assistance throughout the duration of each event.
- Implemented creative solutions to challenges that arose during events while maintaining a high level of professionalism.
- Served as a point of contact between venue staff, vendors, and clients, ensuring effective communication throughout the entire planning process.
- Provided exceptional customer service to guests, addressing their needs promptly and professionally.
- Managed inventory control, ensuring all necessary supplies were available for each event.
- Facilitated clear communication among team members and stakeholders through regular updates on event progress.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
Secondary School Teacher
Desire Farini
01.2021 - 02.2022
- Promoted a positive classroom environment by establishing clear expectations and fostering mutual respect among students.
- Actively participated in school-wide initiatives aimed at improving overall student success rates and fostering a sense of community among staff members.
- Established strong relationships with parents through regular communication, promoting family involvement in students'' education.
- Organized extracurricular activities such as clubs and field trips to enrich students'' educational experiences outside of the classroom setting.
- Collaborated with colleagues to develop interdisciplinary projects, enhancing the educational experience for students.
Education
Bachelor of Science - Social Sciences
Université Du Québec En Outaouais ( UQO)
Gatineau, QC06-2027
Skills
- Strong work ethic
- Reliability and punctuality
- Creativity and innovation
- Teamwork and collaboration
- Multitasking Abilities
- Adaptability and flexibility
- Hospitality service expertise
- Kitchen cleaning and dishwashing
- Trash collection and disposal
Languages
English
Professional Working
French
Full Professional
Timeline
Room Attendant
Innocent Bottoman
06.2023 - 07.2024
Event Attendant
Toussaint Farini
04.2022 - 05.2023
Secondary School Teacher
Desire Farini
01.2021 - 02.2022
Bachelor of Science - Social Sciences
Université Du Québec En Outaouais ( UQO)
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