Sema Nur Deniz

• Maintain a detailed memo book and prepare incident reports on all matters dealt with.
• Screening unauthorized persons and removing unauthorized personnel found trespassing and engaging in criminal acts or breaching the policies.
• Ability to de-escalate a crisis situation, provide support and liaise with emergency personnel including police, fire, and paramedics.
• Respond to alarms, emergencies, and disturbances, including administering first aid and assistance in missing person cases.
• Conducted regular patrols to identify potential security risks and unauthorized individuals.
• Documented daily activities and incidents in detailed reports for management review.
• Provided excellent customer service by assisting visitors with inquiries and directions.
• Conducted daily security patrols of assigned areas.
• Addressed problems quickly and reported clear information while working under minimal supervision.
• Warned persons of rule infractions or violations and evicted violators from premises.
• Interacted with law enforcement officials to report incidents or violations of laws and regulations.
• Handle Lost & Found items and inquiries.
• Performing other related duties as assigned.

• Conducted regular patrols to identify and address potential security threats.
• Reported incidents promptly to supervisors for further investigation or action.
• Patrolled the area around the venue to detect any suspicious activity or persons before, during, and after events.
• Supervised entrance points throughout the event venue to ensure no prohibited items were allowed inside.
• Issued visitor passes, while verifying identity through appropriate documents such as IDs or tickets.
• Operated metal detectors to screen visitors prior to entry into the event venue.
• Coordinated with law enforcement officials when necessary for additional support during large-scale events.
• Warned persons of rule infractions or violations and evicted violators from premises.
• Assisted in providing first aid treatment in cases of medical emergencies until paramedics arrived onsite.
• Maintained high levels of alertness throughout shifts.

• Coordinated & Scheduled Security Guards' Shifts to align with client needs and ensure consistent shift coverage.
• Perform quality assurance for all Security Guards to ensure conformance with PSISA standards such as presence of a valid license and proper uniform requirements.
• Providing administrative support, including managing correspondence, handling phone and email inquiries to ensure smooth daily operations.
• Processing and distributing payroll checks for all the employees, ensuring accuracy and timely delivery.
• Managing invoicing and billing processes, maintaining accurate financial records.
• Conducting mobile patrols of parking lots and garages to maintain safety and security, addressing suspicious activity and ticketing vehicles in violation of parking rules, as needed.
• Processing financial documents, contracts, expense reports and invoices.
• Replenishing office supplies, placing new orders for restocking to maintain inventory.

• Consistently provided professional, friendly, and engaging service while maintaining a positive attitude and keeping calm during very stressful and fast-pace dinner rushes.
• Managed cash register operations, ensuring balanced drawers at shift end.
• Assisted in training new team members on customer service protocols.
• Collaborated with kitchen staff to ensure timely order fulfillment for customers.
• Managed incoming customer phone calls, providing information on product availability and store locations, and order placement.

As a General Laborer at FERRERO, involved in all stages of chocolate production from raw material handling to finished product packaging. I was responsible for supporting the chocolate production process through various tasks including sorting & inspecting raw materials, and operating packaging machinery.