SEMANTHA COLLINS
Lincoln
Summary
Dedicated and detail-oriented customer service professional with over 7 years of experience delivering exceptional service in fast-paced environments. I am skilled in conflict resolution, CRM systems, and team collaboration. Proven ability to assess customer needs, solve problems efficiently, and create positive customer experiences that drive satisfaction and loyalty.
Overview
25
25
years of professional experience
Work History
Rental Return Agent
Avis Budget Group
01.2018 - Current
- Greet and assist customers during vehicle returns, ensuring a seamless and professional experience.
- Address customer concerns and resolve issues promptly to maintain high satisfaction.
- Use CRM tools to manage customer records, follow-ups, and feedback.
- Provide clear explanations of rental agreements and optional services.
- Monitor vehicle inventory and coordinate with fleet team for availability.
Driver
Fifth Sun
06.2017 - 01.2018
- Delivered products safely and on time while providing courteous service at drop-off locations.
- Conducted pre- and post-trip inspections and reported any vehicle issues.
- Assisted customers with product inquiries during deliveries.
- Sales Associate
Driver (Independent Contractor)
Uber / Lyft
05.2017 - 12.2017
- Provided timely and safe transportation while maintaining high customer ratings.
- Offered excellent service and local knowledge to improve rider satisfaction.
Sales Associate
Bath & Body Works
10.2016 - 12.2017
- Delivered personalized customer service and product recommendations.
- Managed POS transactions accurately and promoted in-store promotions.
- Maintained product displays and ensured store cleanliness and order.
- Worked collaboratively to exceed sales goals and improve customer engagement.
Senior Biotechnician 3
Bayer HealthCare
07.2000 - 04.2013
- Supported research and development through precise lab testing and documentation.
- Collaborated with cross-functional teams to improve lab efficiency and product quality.
- Maintained lab equipment and reported experimental data clearly and accurately.
Education
Certificate - Biotechnology
Berkeley Biotech Educational Institute
Berkeley, CA07.2000
Skills
- Customer Relationship Management (CRM)
- Conflict Resolution & Problem-Solving
- Communication (Verbal & Written)
- Time Management & Multitasking
- Team Collaboration
- Attention to Detail
- Sales & Product Knowledge
- Adaptability
Timeline
Rental Return Agent
Avis Budget Group
01.2018 - Current
Driver
Fifth Sun
06.2017 - 01.2018
Driver (Independent Contractor)
Uber / Lyft
05.2017 - 12.2017
Sales Associate
Bath & Body Works
10.2016 - 12.2017
Senior Biotechnician 3
Bayer HealthCare
07.2000 - 04.2013
Certificate - Biotechnology
Berkeley Biotech Educational Institute
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