Semantha Alook

Work History

A&K Variety

01.2025 - 08.2025

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

CJ Pizza and Confectionery

11.2008 - 12.2013

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Processed customer orders and accurately handled payment transactions.
Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Met customer service goals and exceeded customer expectations.
Counted money in drawers at beginning and end of each shift.
Developed and managed relationships with customers to increase customer loyalty.
Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Utilized POS system to handle customer cash and credit card transactions.
Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.

Four Winds Hotel

07.2005 - 11.2008

Collected room deposits, fees, and payments.
Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Resolved guest issues promptly, resulting in positive feedback and return visits.
Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Increased customer loyalty with exceptional communication skills and personalized service.
Answered customer telephone calls promptly and appropriately handled needs.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Maintained clean and organized front desk areas to uphold polished company image.