Semaj Nash-Brand
Lomita
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
To-Go Specialist
Olive Garden Restaurant
02.2023 - Current
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Addressed any special dietary requests or accommodations made by customers while placing their orders with precision.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Reduced wait times for customers, prioritizing timely food preparation and packaging.
Sales Associate
Game Chest
11.2021 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
Team Member
Bella Gelato
05.2020 - 11.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Operated register to process payments and collect cash payment for order totals.
- Assisted with inventory counts and stocking of merchandise.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Observed health code regulations and internal policies for cleaning and sanitizing.
Education
Associate of Arts - Computational Science
Los Angeles Harbor College
Wilmington, CA06.2025
High School Diploma -
West High School
Torrance, CA06.2020
Skills
- Strong multitasking
- Phone Etiquette
- Initiative-taking
- Quick Learner
- Detail Oriented
- Money Handling
- Retail experience
- Problem-solving skills
Timeline
To-Go Specialist
Olive Garden Restaurant
02.2023 - Current
Sales Associate
Game Chest
11.2021 - 02.2023
Team Member
Bella Gelato
05.2020 - 11.2021
Associate of Arts - Computational Science
Los Angeles Harbor College
High School Diploma -
West High School
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