Semaj Lawson
Fontana
Summary
Results-driven assistant manager with extensive experience in dealership operations and employee training. Skilled in sales strategy and team collaboration, committed to maximizing customer satisfaction and achieving business goals through effective promotional initiatives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Professional
Fontana Nissan
Fontana
06.2025 - Current
- Engaged customers to understand their vehicle needs and preferences.
- Demonstrated vehicle features and benefits during test drives.
- Assisted in managing inventory of new and used vehicles on the lot.
- Participated in team meetings to strategize sales techniques and promotions.
Assistant Manager
Fontana Mazda
Fontana
02.2021 - 06.2025
- Assisted in managing daily dealership operations and staff scheduling.
- Coordinated vehicle inventory and maintained accurate stock records.
- Trained new employees on customer service protocols and sales techniques.
- Implemented promotional campaigns to enhance customer engagement and sales.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Collaborated with sales team to develop effective marketing strategies.
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
High School Diploma -
Wilmer Amina Carter High School
Rialto05-2020
Skills
- Sales strategy
- Vehicle features
- Customer engagement
- Customer relationship management
- Team collaboration
- Employee training
- Problem solving
- Effective communication
- Time management
- Objection handling
- Sales and marketing strategies
- Sales analytics
Certification
sales license
Timeline
Sales Professional
Fontana Nissan
06.2025 - Current
Assistant Manager
Fontana Mazda
02.2021 - 06.2025
High School Diploma -
Wilmer Amina Carter High School