SEMA SHAHROKHSHAHI
PIONEER ,CA
Summary
Dynamic office manager and dispatcher with proven expertise at Amador Heavy Haul and Tow Inc. Skilled in customer service and financial tracking, I enhanced team productivity and managed vendor relationships effectively. Known for maintaining confidentiality and resolving conflicts, I fostered a collaborative work environment that improved operational efficiency.
Dedicated towing professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing, and market positioning.
Overview
24
24
years of professional experience
Work History
OFFICE MANAGER / DISPATCHER
AMADOR HEAVY HAUL AND TOW INC.
12.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
Dispatcher
AMADOR TOWING AND RECOVERY INC
01.2021 - 12.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 3 to 12 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Generated reports to track deliveries and maintain proper records and documentation.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
Dispatcher
VIC'S TOWING INC
06.2015 - 09.2021
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
OPERATOR / DISPATCHER
MOTHER LODE ANSWERING SERVICE INC
09.2001 - 05.2020
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
- Led cross-functional team project that improved communication between departments, enhancing overall operational efficiency.
Education
Associate of Science - General Studies
COLUMBIA JR COLLEGE
Columbia, CA01-2001
High School Diploma -
SONORA HIGH SCHOOL
SONORA CA06-2000
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Document management
- Payroll and budgeting
- Relationship building
- Scheduling
- Staff management
- Employee supervision
- Human resources
- Conflict management
- Staff hiring
- Supply management
- Documentation and control
- Financial reporting
- Financial tracking
- Team supervision
- Meeting planning
- Facility management
- Workflow planning
- Information protection
- Workforce management
Timeline
OFFICE MANAGER / DISPATCHER
AMADOR HEAVY HAUL AND TOW INC.
12.2023 - Current
Dispatcher
AMADOR TOWING AND RECOVERY INC
01.2021 - 12.2023
Dispatcher
VIC'S TOWING INC
06.2015 - 09.2021
OPERATOR / DISPATCHER
MOTHER LODE ANSWERING SERVICE INC
09.2001 - 05.2020
Associate of Science - General Studies
COLUMBIA JR COLLEGE
High School Diploma -
SONORA HIGH SCHOOL
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