Sem Robayo
Vancouver,BC
Summary
Service-oriented professional with extensive experience in customer experience and public service across finance, environmental initiatives, and multitasking environments. Proven ability to adapt quickly and create welcoming atmospheres for diverse clientele. Strong skills in fast-paced settings, with a commitment to delivering exceptional service. Bilingual in Spanish and English, fully authorized to work in Canada, and eager to enhance client experiences in hospitality and food service sectors.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Support Assistant
Cessio Factoring
Guayaquil , Ecuador
04.2024 - 11.2025
- Oversaw daily performance of computer systems to ensure operational reliability.
- Managed customer service operations and organized files efficiently.
- Cultivated client trust through courteous and attentive service.
Youth Leadership Participant – Environment Ministr
Ecuador Goverment
Guayaquil , Ecuador
12.2024 - 03.2025
- Empowered young leaders in public service through participation in Jóvenes Accionarios program.
- Advanced sustainability campaigns and eco-education efforts in collaboration with government officials and citizens.
- Contributed to environmental awareness initiatives while providing administrative support within Ministry of Environment.
- Developed expertise in public administration, teamwork, and civic engagement through diverse initiatives.
Administrative Assistant - Notary Office
Notary 12
Cuenca , Ecuador
05.2022 - 12.2022
- Managed office supplies inventory and placed orders when necessary.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Education
GED -
Canadian College Of Technology And Business
Vancouver, BC05-2027
Skills
- Customer service excellence
- Team collaboration
- Attention to detail
- Effective communication
- Problem solving
- Multitasking
Certification
- Sir (Serving It Right)
Languages
2,A2,5,C1
Education and Training
other
Timeline
Youth Leadership Participant – Environment Ministr
Ecuador Goverment
12.2024 - 03.2025
Customer Support Assistant
Cessio Factoring
04.2024 - 11.2025
Administrative Assistant - Notary Office
Notary 12
05.2022 - 12.2022
GED -
Canadian College Of Technology And Business
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