Selynna Hermosillo

-Provided non-medical home care service to an elderly resident

-Focused on personal care, companionship, homemaking, and transportation

-Monitored changes in patients’ glucose levels, emotional wellbeing, and administration of medications

-Oversaw resident’s schedule consisting of exercise routines, doctor’s appointments, and recreational activities

-Maintained residents’ records not limited to medical, but financial as well

-Followed proper procedures in emergency situations and responded promptly

• Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
• Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
• Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
• Developed strong rapport with residents through empathetic listening and compassionate communication strategies.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Managed Front-End Department
• Ensured all standard operating procedures for transactions and interactions at the front of the store Including: check out, returns/exchanges, and financial services