Selvi Karunanithi
Mississauga,ON
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Customer Care Representative
Hermatic Business Solution Pvt Ltd
05.2015 - 04.2017
- Logged call information and solutions provided into internal database.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
- Educated customers about billing, payment processing and support policies and procedures.
- Assisted call-in customers with questions and orders.
- Promptly responded to inquiries and requests from prospective customers.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Implemented and developed customer service training processes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Trained new personnel regarding company operations, policies and services.
- Excellent communication skills, both verbal and written.
- Resolved problems, improved operations and provided exceptional service.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
Education
Bachelor of Engineering - Software Engineering
Sri Krishna College of Technology
India04.2015
Skills
- Customer Relationship Management (CRM)
- First Call resolution
- Work Prioritization
- Teamwork and Collaboration
- LiveChat Messaging
- Relationship Building
- Product and service knowledge
- Promotional support
Timeline
Customer Care Representative
Hermatic Business Solution Pvt Ltd
05.2015 - 04.2017
Bachelor of Engineering - Software Engineering
Sri Krishna College of Technology
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