Selvakumar Selvarajah
Toronto,ON
Summary
Dynamic General Manager with a proven track record at Baldwin Bistro, excelling in operations management and team leadership. Enhanced profitability through strategic cost-control measures and staff training initiatives. Skilled in problem resolution and process improvements, driving exceptional customer satisfaction and operational efficiency.
Overview
30
30
years of professional experience
Work History
General Manager
Baldwin Bistro
Whitby, ON
04.2025 - 01.2026
- Oversaw daily operations to ensure efficient workflow and exceptional customer service
- Implemented cost-control measures to enhance profitability and reduce waste
- Developed training programs for staff to improve service quality and operational consistency
- Analyzed sales data to identify trends and inform strategic decision-making
- Enhanced menu offerings based on customer feedback and market research insights
- Streamlined inventory management processes, reducing stock discrepancies significantly
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
Accounts Operations Manager
Xerox Global Services
01.2012 - 04.2025
- Streamlined account management processes to enhance operational efficiency and client satisfaction.
- Developed and maintained strong relationships with clients, ensuring effective communication and service delivery.
- Oversaw account performance analysis, identifying trends to drive strategic decision-making and improvements.
- Coordinated cross-functional teams to resolve client issues promptly, enhancing overall service quality.
- Trained new team members on account management best practices, fostering a culture of continuous improvement.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries and concerns.
- Established a robust documentation system for managing account records, ensuring easy access to information for future reference.
- Optimized team performance with regular training sessions, fostering a collaborative work environment.
- Planned, developed, implemented and maintained accounts.
- Created customized reports to provide valuable insights into account performance metrics for senior leadership review.
- Conducted regular audits of internal controls to maintain compliance with industry regulations and standards, mitigating potential risks to the organization.
- Increased revenue growth by identifying new business opportunities and expanding existing client relationships.
- Streamlined account operations by implementing efficient processes and workflow improvements.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Supervisor
CIBC
01.1996 - 01.2012
- Supervised daily operations to ensure compliance with organizational policies and standards.
- Trained and mentored staff on customer service best practices and operational efficiency.
- Implemented process improvements to enhance workflow and reduce turnaround times.
- Monitored team performance, providing constructive feedback to achieve operational goals.
- Led team meetings to communicate updates, address concerns, and foster collaboration among employees.
- Ensured adherence to regulatory requirements through regular audits and performance assessments.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
High School Diploma -
Centennial College of Applied Arts And Technology
Scarborough, Ontario08.1995
Skills
Leadership and team building
Problem resolution
Operations management
Team player
Efficient multi-tasker
Effective leader
Time management
Training and coaching
Staff management
Customer relations
Staff training
Staff supervision
Goal setting
P&L management
Process improvements
Quality management
Marketing
Languages
English
Full Professional
Affiliations
Lean six sigma
Management Certification Program
Many CIBC training programs completed.
Timeline
General Manager
Baldwin Bistro
04.2025 - 01.2026
Accounts Operations Manager
Xerox Global Services
01.2012 - 04.2025
Supervisor
CIBC
01.1996 - 01.2012
High School Diploma -
Centennial College of Applied Arts And Technology