Summary
Overview
Work History
Education
Skills
Work Preference
Accomplishments
Work Availability
Languages
Interests
Timeline
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Selman Hazot Medin Omran

Toronto,ON

Summary

Dynamic professional with a proven track record in customer service and sales, honed at Salam Company and other notable firms. Excelled in high-stress situations and dispute resolution, enhancing customer loyalty. Skilled in active listening and data entry, I significantly expanded customer bases and increased sales revenue through strategic upselling and effective relationship building.

Overview

14
14
years of professional experience

Work History

Fire Watcher-security

Intependent Contractor ,Bluescape Inc
11.2023 - 01.2024

Monitored heaters across all floors of the construction site to ensure continuous operation, preventing disruptions to the work environment.

Conducted regular inspections to identify potential safety issues related to heating equipment.

Collaborated with site personnel to address and resolve heating-related concerns promptly.

Ensured compliance with site safety standards and protocols in a high-risk environment.

Ensured compliance with site safety standards and protocols in a high-risk environment.

Responded promptly to emergencies, ensuring minimal disruption and safety compliance.

Sales Representative

Kanouz Alnukhba Trade.Est
09.2020 - 01.2022
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Customer Service Representative

Salam Company
12.2018 - 09.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Sales Secretary

ADW Construction Material's
02.2010 - 03.2012
  • Provided administrative and sales support for construction materials, including rebars, tubes
  • Managed appointment scheduling to optimize sales representatives'' time and maximize opportunities.
  • Implemented effective training programs for new hires, accelerating their onboarding process while setting them up for success.

Education

Bachelor of Science - Civil Engineering

Cyprus International University
Cyprus
06-2023

Associate of Science - Civil Engineering

Infrastructure University Kuala Lumpur
Malaysia
03-2017

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Fast learner
  • Microsoft Office Suite (word,Excel, and Outlook)
  • Familiar in structural analysis and design using ETABS,AutoCAD,and Revit

Work Preference

Work Type

Full TimeInternshipContract Work

Work Location

On-Site

Important To Me

Career advancementWork-life balancePersonal development programsHealthcare benefitsPaid time off

Accomplishments

Successfully designed and analyzed a 10-story high-rise residential building using ETABS, Safe, and Revit.
Internship: Contributed to structural analysis and project scheduling.

Leadership: Led a group in project planning and modeling during academic work.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Bilingual or Proficient (C2)

Interests

Keeping up with advancements in civil engineering and construction technology

Timeline

Fire Watcher-security

Intependent Contractor ,Bluescape Inc
11.2023 - 01.2024

Sales Representative

Kanouz Alnukhba Trade.Est
09.2020 - 01.2022

Customer Service Representative

Salam Company
12.2018 - 09.2020

Sales Secretary

ADW Construction Material's
02.2010 - 03.2012

Bachelor of Science - Civil Engineering

Cyprus International University

Associate of Science - Civil Engineering

Infrastructure University Kuala Lumpur
Selman Hazot Medin Omran