Selman Dogan
Stittsville,ON
Summary
Experienced in content creation and social media marketing across platforms like Instagram, Facebook, WordPress - legendflooring.ca, Tiktok, Pinterest, LinkedIn, and Canva, consistently driving engagement and brand awareness. Manage and update the company website, ensuring a smooth user experience and accurate product information. Dynamic in-home consultant with a proven track record at Blindstore Ltd., excelling in customer service and technical aptitude. Consistently exceeded sales targets through effective consultative selling and relationship building. Skilled in problem-solving and sales strategy development, delivering tailored solutions that enhance client satisfaction and drive repeat business. Manage daily operation of a custom window coverings business specializing in blinds, shades, shutters, and draperies. Oversee social media marketing and content creating across platforms like Instagram and Facebook to drive engagement and brand awareness. Maintain and update the company website, ensuring a smooth user experience and accurate product information. Coordinate with manufacturers and suppliers to manage orders, timelines, and product quality.
Overview
10
10
years of professional experience
Work History
In-Home Consultant
Blindstore Ltd.
01.2021 - Current
- Experienced in providing in-home consultation, precise window measurements, expert installation of blinds and draperies.
- Skilled in guiding clients through product selection and design, ensuring accurate measurements, and delivering smooth, high-quality installation with focus on customer satisfaction.
- Developed customized presentations for each consultation, highlighting relevant products and services based on clients'' needs.
- Conducted follow-up appointments to monitor progress, address concerns, and adjust plans as needed.
- Exceeded sales targets consistently by employing effective consultative selling techniques during in-home visits.
- Streamlined the consultation process for increased efficiency and a more personalized client experience.
- Resolved customer issues promptly, ensuring satisfaction while adhering to company guidelines and maintaining professionalism at all times.
- Placed cold calls to potential customers and follow-up calls to current and past clientele, cultivating long-term relationships to generate referral and repeat business.
Retail Sales Associate
Legend Flooring
09.2023 - 07.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and provided outstanding customer service.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
Contractor
HD Decoration - 3D Interior Fashions Inc.
02.2024 - 06.2024
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding consultation and measuring service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Established long-term relationships with clients, resulting in increased repeat business.
- Evaluated customer needs and feedback to drive product and service improvements.
Cabinet Maker
Laurysen Kitchen Ltd.
03.2022 - 08.2022
- Improved customer satisfaction with timely completion of custom cabinet orders, adhering to strict deadlines.
- Supported inventory management through accurate tracking of materials used during the cabinet assembly process.
- Experienced team member skilled with a strong organization material requirements.
- Skilled in calculation dimensions for fabrication of structures and fixtures.
- Hands-on experience assembling kitchen components, including precise drawer construction, ensuring quality control and efficiency in a fast-paced production environment.
Freight Associate
Home Depot
01.2021 - 03.2022
- Maximized space within storage areas by ensuring appropriate stacking of merchandise.
- Scanned all incoming merchandise to identify damaged or inconsistent products.
- Signed off on and completed paperwork for incoming shipments.
- Participated in cross-functional training programs, enhancing versatility within the logistics team.
- Maintained accurate inventory records by conducting regular audits and updating the database accordingly.
- Collaborated with team members to optimize warehouse space, ensuring timely receipt of incoming shipments.
Sales Associate
Dogan Rugs
05.2015 - 10.2017
- Experienced in selling rugs through in-home consultation and showroom visits.
- Assisted customers with returns and exchanges, ensuring a smooth process and maintaining positive relationships.
- Skilled in understanding customer needs, showcasing product samples, taking accurate measurements
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Ontario College Diploma - Not Finished - Computer Programming
Algonquin College
Ottawa, ON09-2023
General Ars And Science - English For Academic Purposes
Algonquin College
Ottawa09-2021
Bachelor Degree - Not Finished - Dropped Out - Business Management
Dumlupinar University
Kutahya, Turkey12-2017
Skills
- Technical aptitude
- Deal closing
- Objection handling
- Social media marketing
- Content creation across platforms like Instagram and Facebook
- Sales strategy development
- Teamwork
- Quick learner
- Customer service
- Problem-solving
- Problem-solving abilities
- Reliability
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Utilized QuickBooks for efficient financial tracking, invoicing, and reporting, ensuring accurate record-keeping and timely billing for all projects.
- Resolved product issue through consumer testing.
- Communication in Remote Work, Productivity in Remote Work, Leadership in Remote Work (Coursera).
- Gained valueable insights into effectively managing virtual teams, enhancing productivity, and improving remote communication.
Completed Online Courses in Remote Work:
Languages
English
Full Professional
Turkish
Native or Bilingual
Timeline
Contractor
HD Decoration - 3D Interior Fashions Inc.
02.2024 - 06.2024
Retail Sales Associate
Legend Flooring
09.2023 - 07.2024
Cabinet Maker
Laurysen Kitchen Ltd.
03.2022 - 08.2022
In-Home Consultant
Blindstore Ltd.
01.2021 - Current
Freight Associate
Home Depot
01.2021 - 03.2022
Sales Associate
Dogan Rugs
05.2015 - 10.2017
Ontario College Diploma - Not Finished - Computer Programming
Algonquin College
General Ars And Science - English For Academic Purposes
Algonquin College
Bachelor Degree - Not Finished - Dropped Out - Business Management
Dumlupinar University
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