Selma Paciornik

Operations activities for client onboarding, customer compliance checking, KYC/KYB review for payment transactions

Customer service experienced, with high performance in customer relationships and retention based on strong communications strategies

Office and business administration know-how

MS Office proficient, digital world adept. Experienced with Jira and Back Office

Account management skill - Solid organizational and coordination skills with the ability to lead, develop, apply and evaluate new projects and daily operations with cost control focus

Team player, problem-solving and decision-making abilities with confidence, critical thinking for challenges and solutions focused on the best practices

Innovative, dedicated, and supportive team member player experienced with co-working in a creative environment with the ability to prioritize

Legal knowledge and background with 15 years of experience in Brazil

Excellent verbal and written skills, with extensive abilities by phone, video calls, or mail, articulated, achieving effective communication with peers and clients. George Brown | Toronto, Ontario

Business administration connected to all the business functions within national and global settings focused on business trends

Immersive learning on the practical understanding of key principles and operations in multiple Business areas

Concepts/systems and technologies learning to lead and organize business routines with efficiency

Marketing strategies understanding for digital and in-site markets focused on customer success management (CSM)

Strong background in principles of corporate sustainability, corporate social responsibility, and ethics focused on business value

Management Experience in operations and evaluation and metric systems to assure improvement processes focused on sales, customer success, and finance

Entrepreneurial skills understanding, development and follow up Strategic Management /MBA Certified Mar. 2015 – Sep. 2016 Universidade Federal do Parana| Curitiba, Brazil

Strategic management education with real cases analysis for account management

Strong skills development to support planning, implementing, and monitoring business projects for service and product-oriented companies

Management improvement learning focused on practical solutions application and business collaboration 2

Business plan development to formulate the strategic direction of an organization in short and long terms, with a marketing plan, and business plan enforcement

Decision-making abilities enlargement and leadership skills development/improvement and work independently or with partnerships

Risk management and monitoring fundament understanding to identify successful strategies and areas for improvement Civil Law Procedure/Post Graduation Certified Jan. 2009 – Ap. 2010 Felipe Romeu Bacelar Institute | Curitiba, Brazil

Civil law procedures understanding for strategic decision making

Arbitration and Mediation Principles and practical application

Contract principles and lifecycle focused on negotiating, developing, and reviewing

Subject matter specialist on legal procedures Law School/Bachelor Diploma Jan 2000 – Dec. 2004 Pontificia Universidade Catolica do Parana| Curitiba, Brazil

Legal foundations in a research-intensive environment

Legal writing, research, and reasoning

Practice problem-solving using case studies and dispute resolution know-how

Legal ethics and compliance development focused on Governmental and Non-governmental relations/activity and legal principles.

Contract draft, interpretation, and analysis with a comprehensive legal and practical overview

Private and public legal procedures and law knowledge and interpretation