Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Selisha Paterson

Toronto,ON

Summary

Dynamic professional with a proven track record in customer service and problem-solving, honed across roles from Babysitying to Telemarketing & Online Solutions. Excelled in teamwork and organizational skills, significantly enhancing client satisfaction and operational efficiency. Demonstrates a strong ability to adapt, lead, and innovate, ensuring excellence in every endeavor.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

13
13
years of professional experience

Work History

Warehouse Production Associate

General Labour
03.2015 - 08.2018
  • Optimized storage space by reorganizing product placement based on demand patterns and seasonal fluctuations.
  • Participated in cross-functional teams, collaborating on process improvement initiatives that resulted in cost savings or enhanced performance outcomes.
  • Stayed current with industry trends and best practices, incorporating new ideas to drive continuous improvement efforts.
  • Assisted in the implementation of new software systems for improved inventory tracking and order processing.
  • Collaborated with team members to consistently meet or exceed daily production goals and deadlines.
  • Maintained a clean and safe work environment by adhering to company safety guidelines and promptly addressing potential hazards.

Telemarketer

Telemarketing & Online Solutions
07.2013 - 09.2015
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Generated new leads through targeted cold calling efforts, expanding the company''s client base.
  • Increased customer satisfaction by addressing inquiries and resolving issues promptly.
  • Maintained accurate records of customer interactions, ensuring timely follow-up on leads and potential sales opportunities.
  • Built rapport with customers to foster long-term relationships and ensure repeat business.

Babysitter

Babysitying
10.2011 - 11.2012
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
  • Communicated with parents regarding children's progress and development, raising any issues.

Shelter Assistant

Toronto Friendship Centre
05.2007 - 04.2011
  • Collaborated with case managers to develop individualized plans for clients, leading to successful transitions into stable housing.
  • Organized donations, ensuring the accessibility of essential items for residents in need.
  • Coordinated with local law enforcement and emergency services as needed to address safety concerns or other urgent issues within the shelter facility.
  • Contributed to team meetings, sharing insights on client progress and collaborating on strategies for improvement as needed.

Cashier

Loblaws Superstore
02.2008 - 01.2010

Cashier

Sobeys
06.2007 - 03.2008
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.

Assistant Teacher

St Lawrence Community Centre Daycare
04.2005 - 06.2006
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
  • Completed daily reports, meal count sheets, and attendance logs.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.

Education

High School -

Monsignor Fraser College

Skills

  • Teamwork and collaboration
  • Customer service
  • Flexible and adaptable
  • Problem-solving
  • Dependable and responsible
  • Problem resolution
  • Calm under pressure
  • Organizational skills
  • Critical thinking
  • Excellent communication
  • Active listening
  • Organization and time management
  • Decision-making

Languages

English
Professional Working

Timeline

Warehouse Production Associate

General Labour
03.2015 - 08.2018

Telemarketer

Telemarketing & Online Solutions
07.2013 - 09.2015

Babysitter

Babysitying
10.2011 - 11.2012

Cashier

Loblaws Superstore
02.2008 - 01.2010

Cashier

Sobeys
06.2007 - 03.2008

Shelter Assistant

Toronto Friendship Centre
05.2007 - 04.2011

Assistant Teacher

St Lawrence Community Centre Daycare
04.2005 - 06.2006

High School -

Monsignor Fraser College

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Selisha Paterson