Selina (Yue) Yu

• Operated the cash register and processed customer payments accurately.
• Assisted customers with product selection and provided friendly service.
• Maintained cleanliness and organized displays to enhance the shopping experience.
• Restocked shelves and monitored inventory levels during shifts.

• Organized and scanned receipts for accounting records.
• Tracked and categorized food expenses using Microsoft Excel.
• Created visual materials such as restaurant posters and seating plans using PowerPoint.

• Answered phone calls and scheduled client appointments efficiently.
• Greeted customers, managed check-ins, and maintained a welcoming atmosphere.
• Communicated with clients to confirm services, explain procedures, and handle inquiries.

• Assisted new and incoming students with selecting first-year courses and navigating UBC’s housing systems.
• Communicated university information to prospective students via email, phone, and live chat with professionalism and clarity.
• Created social media content on platforms like Little Red Book, sharing tips and resources for UBC students; posts received over 1,000 likes.
• Mentored students facing difficulties adjusting to university life, encouraging participation in campus activities and building community connections.

• Monitored and tracked business expenses by verifying receipts and allocating costs to appropriate accounts.
• Gather and organize relevant financial data to facilitate tax filings.
• Organized and maintained invoices, receipts, and bank statements for easy retrieval and reference.