Selina Zhang
Richmond,BC
Summary
Energetic educator with proven skills in teaching diverse subjects. Keep classrooms organized and students on-task to facilitate effective learning. Diligent and adaptable in meeting individual student needs with warm, safe educational environments.
Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
BMO Bank Of Montreal
10.2023 - Current
- Developed and maintained strong customer relationships, providing exceptional service and advice
- Educated customers on features and benefits of banking products and services
- Processed wide variety of retail banking transactions for personal and commercial customers
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients
- Provided advice on different bank products and financial options.
English Instructor
Self-employeed
07.2019 - Current
- Within my years of teaching, I have taught SAT, SSAT, IELTS, ELL, BC IB and AP subjects.
- Skilled in creating customized lesson plans, conducting one-on-one sessions, and monitoring progress to help students achieve their academic goals
- Collaborated with teachers, administrators and parents to determine how best to support student
English Translator
熙川广告装饰工程有限公司
06.2023 - 09.2023
- 2 months of experience providing professional translation services in trade industries
- Skilled in translating written documents, audio recordings, and live conversations with accuracy and attention to detail.
Customer Servies
Intea North Vancouver
01.2022 - 01.2023
- Dedicated and customer-focused professional with experience in providing exceptional service in a fast-paced bubble tea shop
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
- Served food and beverages promptly with focused attention to customer needs.
Education
Bachelor In Finance And Statistics - Finance And Statistics
University of British Columbia
Vancouver, BCHigh School Diploma -
Rockridge Secondary School
West Vancouver, BC06.2023
Skills
- Fast learner
- Adaptive
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
CUST
Vancouver
Timeline
Customer Service Representative
BMO Bank Of Montreal
10.2023 - Current
English Translator
熙川广告装饰工程有限公司
06.2023 - 09.2023
Customer Servies
Intea North Vancouver
01.2022 - 01.2023
English Instructor
Self-employeed
07.2019 - Current
Bachelor In Finance And Statistics - Finance And Statistics
University of British Columbia
High School Diploma -
Rockridge Secondary School
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