Selina Yamagishi Letargua
Vancouver,BC
Summary
Driven small business owner with exceptional business acumen, creativity, and leadership skills. Proven track record in delivering outstanding customer satisfaction and a strong willingness to continuously learn and take on new responsibilities. Known for being upbeat, friendly, and adept at anticipating customer needs to ensure enjoyable dining experiences. Demonstrated ability to handle tasks independently or collaborate effectively with team members.
Overview
9
9
years of professional experience
Work History
Small Business Owner
Self-employed
04.2023 - Current
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Implemented cost-saving measures without compromising on product or service quality.
Landscaper
Gingko Yardworks
02.2021 - 10.2022
- Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
- Trained new team members on best practices in landscaping techniques ensuring consistent quality across all projects.
Guest Server Liaison
1 Oak Tokyo
05.2019 - 04.2020
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Maximized sales by thoroughly promoting to customers and maintaining great salesmanship.
Server
Hapa Izakaya
05.2018 - 09.2018
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Server
Kibune Sushi
07.2015 - 09.2018
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Teacher's Assistant
University of British Columbia
09.2017 - 04.2018
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, objectives and philosophies.
- Implemented practice exercises and used repetition, which enabled students to grasp new concepts quickly.
- Assisted and mentored students in one-on-one sessions by reviewing lesson teachings.
Education
Exchange Program - Japanese Language And Culture
Sophia University
Bachelor of Arts - Japanese Language And Culture
University Of British Columbia
Vancouver, BC05.2022
Skills
- Customer Relations
- Proficient in English and Japanese
- Team Leadership and Mentorship
- Sales strategy & experience
- Communication
- Organization
- Time Management
- Problem-solving
Timeline
Small Business Owner
Self-employed
04.2023 - Current
Landscaper
Gingko Yardworks
02.2021 - 10.2022
Guest Server Liaison
1 Oak Tokyo
05.2019 - 04.2020
Server
Hapa Izakaya
05.2018 - 09.2018
Teacher's Assistant
University of British Columbia
09.2017 - 04.2018
Server
Kibune Sushi
07.2015 - 09.2018
Exchange Program - Japanese Language And Culture
Sophia University
Bachelor of Arts - Japanese Language And Culture
University Of British Columbia